El Cajon Ford
1595 E Main St, El Cajon, CA 92021
Specialties: Vans, Trucks
No coupons available
During the sale, were were told by both Kathleen Conner and the finance department that if there was anything wrong with the aesthetics or mechanical part of the vehicle, they would make it new again. Kathleen seemed to only want to sell a vehicle and make her commission vice selling my wife and I a car that we needed. She also didn't like our 1 year old son and was disappointed that she had to sit in the back on the test drive with him. We needed a vehicle and purchased it in the end but it was a bad decision and my wife and I regret buying the Ford Explorer from her. My wife and I took the vehicle home already upset about the sales experience and how the sales lady treated our 1-year old son. After discovering scratches on the rims, paint, cigarette-burnt cup holder, and a hole in the ceiling liner, we came back to the dealership as we were directed by Kathleen to get it fixed. She then turned us away and told to make an appointment. I am in the Military and it takes an act of Congress to get time off. I took leave to get this taken care of so this was strike 2. Then when I finally came in to get it fixed, they told me that they were going to replace the ceiling liner which is expensive and a lengthy process but they knew a good place that would do the work just down the road of the dealership. A day later, I was called and they said the vehicle was fixed and ready for pick-up. I said that was fast but drove down once I got off work to pick it up. They gave me the vehicle and I drove it home. I inspected the vehicle to see if it was fixed properly and most of it was except for the head liner. They took the cheap way out and put super glue in to fill the hole. I texted Kathleen and said this was unacceptable and sent her a picture of it it and she replied it's not that bad. That was the Ford experience we received. Sub-par. I want to give the car back and put this bad memory behind us but Rob Slater says "Well, that's not going to happen".
This is the best experience I've ever had when purchasing a car. We came in to the dealership and ran into Mike West. He listened to what the type of car, the budget and down payment we were looking for and found it for us! It was a Sunday afternoon and the entire transaction took no longer than a few hours. My sister bought a car from El Cajon Ford a year or so ago and referred us. I'm so glad she did! I'll recommend, Mike and El Cajon Ford to anyone looking for a great deal on a great car!
I contacted Bobby Morales the internet manager at El Cajon Ford after shopping around. He then e-mailed me with a price quote based on the exact 2011 Ford f-350 super duty that i was looking for. The price was very good, so i proceeded on with getting financing threw them. They not only got me financed, they had to drive a 120 miles to get it from another dealer. I want to thank Bobby Morales and Rob sales manager and Phillis the finance manager for a job well done!
John Clark is a great agent to work with. When we arrived at El Cajon Ford a few months ago John helped us look at Fusions and Taurus'. We told him that we really could not buy for a while. He did not hound us with calls trying to get us back in. He did however send an Email every week or so offering help and seeing if we were ready yet. Yesterday He helped us get our new Fusion. What we wanted was out of our price range but he helped find a great car we could afford.
Even though we did not get what we wanted at first due to ? Our credit or their numbers they have us an excellent service. Bobby is an awsome guy! He made us feel confident to purchase a new truck.
Then Daniel in closing was the most helpful and so professional. He works as a team that all participate to give us that great service. At the end we were leaving a Savannah flu d us a truck that fit our credit. We love it ! Left there happy but still love the first truck we saw. FHA is 3@ Cajon Ford, All were great with us and worked for us for a new truck . bobby, Daniel, Savannah, finance lady...... Are awesome and great customer service. Go see Booby he will treat you great.
We bought a Fusion in 2010 that was totaled during this past December's storms. That first go around with El Cajon Ford was the best car shopping experience we've ever had, because all three of the above named employees were exceptional in every way. Right from the beginning, Mike, the salesman, made us feel like we were friends, and it was clear that he is the kind of guy who could be everyone's best friend; then, settling on a deal with Rob, the sales manager, was actually fun. The mood was very light and, at times, playful. Finally, Meghan, in finance, was professional and really knew her job. We replaced the 2010. We never gave thought to going to a different dealership. This time, Mike and Rob were very personal in their empathy and couldn't do enough to help us thru the process of our 2010 being totaled and getting us into another car as quickly and affordably as possible. Meghan remembered us from last April, which impressed us, and, again was absolutely great to deal with. We think El Cajon Ford's staff is exceptional, and we plan to return there for any and all of our Ford needs.
This review is for the service Department. I've been taking my vehicles here for service for years, and have never had any problems. Everyone is courteous and easy to work with. Their prices are fair, and I'm always kept informed of the work being done. Standouts include Fran and Christina in the office for helping me with appointments and relaying messages.
The wife and I were looking to upgrade our Honda civic to a Tahoe. Ford had a used 07 Tahoe, we test drove the Tahoe and really liked it. The purchasing experience was easy and they even paided off our civic lease. If you are considering a used car El Cajon Ford is a far place to purchase one.
I purchased a 2001 ford ranger from salesman Patrick. It had no warranty but was very clean. The truck was very hard to start so I called Patrick to tell him about it. He contacted Howard at service about the problem. Howard in the service Dept. contacted Ron Rattigan. He said to bring it in and the charge would be for the part. I did and the problem turned out to be the fuel pump. It took 5 hours to replace the fuel pump and there was no charge for anything to me. I highly recommend these people for any problem!!!! I certainly will go back to El Cahon Ford for any auto purchases in the future!
We purchased our second truck through El Cajon Ford last week. We were helped by Richard and Paul and they couldn't have been better. They researched, checked and helped in every way to find the vehicle we needed and get the financing at the best rates for us. We love our new EcoBoost and the deal that they found for us. They're the best.
I have been to this location several times. The sales people and sales managers are all great to work with. They make things easy and don't have you waiting around endlessly for hours. Daniel Vidaurri is a great sales manager, ask for him! The guy who shows you how to use your car before you drive off "Stevo" knows more about Fords than anyone I've ever talked to.
I told my husband I wanted a Ford Edge, but I did not think we could afford to purchase it. I spoke with John Clark in the Internet Department and he got me more money for my Jeep than I thought was possible. Long story short, I drove off in my dream car at an amazing price and a monthly payment way below my monthly budget. Great deal, great car, great price, great service