I formally apologize to Alex. I made a double booking for which I take complete responsibility. I found alternative accommodations for Alex, unfortunately they were not to his liking. I refunded 100% of his deposit. I made numerous calls trying to satisfy his requirements. I found several different options and again they did not satisfy his criteria. If Smith Eaton makes a mistake, we take responsibility and think outside the box to rectify the situation.
I have been working with Ellen since 2007 for rental accommodations throughout the Vail valley, and she even helped us buy a great Condo. She has always been professional, helpful, and when there have been problems very quick to respond. I wouldn't work with anyone else. So happy!
I have been working with Smith Eaton Real Estate as an owner, and to date everything has been a great experience! I would recommend it as an owner and all of the feedback we have received from our renters has been positive as well!