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2012 Angies List Super Service Award
We had our hardwood floors refinished and had many problems. They did not put the correct finish on, the finish had fibers in it and when they tried to repair it, they made it worse. They did come out and refinish with the correct finish, but the finish had bubbles, fibers and pooled areas of varnish in them. They did not take off the trim, move the fridge or pull out the stove, yet they charged us for this. Sloppy job and they came back three times! It is still not to our satisfaction, but at this point we are afraid to have them try to correct anything more. I would NOT recommend them.
02/28/2011Provided by Citysearch -
""Reliable Floor Coverings These people know their business! They have been in Edmonds for years and still maintain their business integrity and quality. They are true believers of ""the customer is always right"". They have a large inventory and very experienced staff.""
02/24/2011Provided by Citysearch -
I was referred by a friend, my expectations were exceeded. We had a granite counter-top and back-splash installed. The employees were very helpful and professional. In their showroom they have a wide variety and competitive prices. I will definitely use them on my next project. I will be referring them to all my friends.
01/06/2011Provided by Citysearch -
This is the 3rd house I have used Reliable for. I wouldnt go anywhere else. We just got new carpet, new tile and heat floors in the bathroom and our hardwood floors refinished. Everything looks great. The salesman, Brick was great, he was very helpful. The installers did a great job. We are very happy AGAIN. Will definitely recommend them to everyone.
09/26/2010Provided by Citysearch -
Thought it would be nice to use a local store and Reliable Flooring in downtown Edmonds has a great selection products. Had them install some new stairs. Process took over six weeks, team was unresponsive to calls to get a completion date, stair finish coat looked off and the installer recommended I get a dimmer light bulb for the stairwell.
Would not recommend.
05/14/2009Provided by Citysearch -
This company was near my daughters dance class in Edmond's so I thought I would try them out.. I am shocked that these people are still in business. I went into their showroom for some help with my flooring. When I walked in they were working on a display. There were three people in the showroom (and no costumers), two were owners and one was a worker. They all three looked at me and then continued on the display. I stood there thinking to my self "" how cold""! Then, after what felt like on hour, one of the owners said ""can I help you"". While I was telling her what I needed she look at the work and asked her a question about the display then walked over to her and started on the display again. I stood there with disbelief. I should have walked out, but I need to see if they knew the flooring type that I was trying to match. Then after the worker finished the display she came over to me and started to help. We walked through the showroom. The other owner came over to see what I was trying to match. He acted so smug and disconnected. It was as if they did not need my business. I came in with a big job that need to be done including tile, hardwoods, laminates, and carpet. Most of my house needed new flooring because of a flood. You would think they would jump at this job considering our economy. Then they booked a time to come out. The worker ""Michele"" came out and did an estimate. She said she would have it ready in one week. She needed to find my tile to match my master bath. Then I never heard from her again. I call when I got back from vacation and was sent to her voicemail. I left a message... nothing. Then I called again thinking ""OK she must not have my number""..... again nothing.
If you go with these people expect cold service... their attitude is almost like YOU need them and You are lucky to have them serve you. They are not reliable so I do not know why they use that name. If they serve everyone like this then I suspect they will be out of business soon.