136 E 5th St, Edmond, OK 73034
I have been using Parkway for a few years now. They are a good cleaners, and I would recommend to anyone. They have always done a good job on my clothes.
I just started using their pick up and delivery service a few months ago though, and have found it WONDERFUL! It is great to not have to stop by the dry cleaners once or twice a week anymore.
I have only used Parkway twice now. Once a few months back for a comforter and then a week ago for three button shirts of my husbands. I utilized the pick up service as I have a newborn and a four year old. They charged me over $55 for the service on my account yet my tag said $7.55 for the three shirts on the tag. When I called they proceeded to tell me that I had in fact had many other things cleaned. I explained that I did not even own a burgundy dress on me of which he mentioned... Jason acted as though I was confused or perhaps not being honest and then told me that he would check into it and get back with me. This was yesterday with no response. I called today and they said that he was in production and that they don't have phones there... ??? Hmm. I hope that I can follow this comment up with something positive but so far the customer service(the most important part) is not looking good.
Despite the previous review, I've never had a problem with them. The customer service is excellent and I've had several things mended and altered (mostly jeans shortened). If the occasional mistake happens, such as a hole isn't mended, they are apologetic and fix it for me. They also try it as much as I want when there's a spot for the cost of the first time.