Max & Elsie's Pet Resort
1200 S Kelly Ave, Edmond, OK 73003
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I give Max and Elsie's ZERO stars..Boarded our dog from July 14-24,2016 while on vacation..Left specific instructions regarding health issues,basic meds needed as far as Genteal eye drops for moisture and 1/4 pepcid daily and emergency vet information if he went 2 or more days without eating or any other medical emergency..Called on 3 occasions during vacation and was told he's great and everything's fine in a very abrupt and dismissive fashion...After one phone call my daughter stated "mom I don't think she even knew which dog I was talking about."...I told her not to worry even though the person was rude considering they have a lot of parents to deal with but I was confident they would let us know if there was a problem...July 23 I called and was told he was fine but he seemed to be very tired...I asked her what did she mean and once again she stated he was fine but seemed a little tired..Upon arrival to Max and Elsie's at 8 am on July 24 the bill was immediately taken care of and then we were able to see our boy..Immediately noticed his right eye was matted shut..I asked if his eye drops had been given and was told yes..Left Max and Elsie's and went directly to vet..He was diagnosed with eye infection and in 10 days his weight had went from 15.6lbs to 14lbs and were later told by Max and Elsie's that was due to increased activity..It has been impossible to achieve any resolution to this situation with Max and Elsie's due to phone calls being ignored..First attempt at sending certified letter was returned..Somehow Max and Elsie's evaded certified letter through post office...The NEGLECT my dog endured at Max and Elsie's has been detrimental to his health...The NEGLECT was unconscionable and super difficult to even comprehend..Why accept him for boarding if request for eye drops and pepcid to be given was too difficult?..Why were we never notified of his condition?..How did no one notice?..Why disregard emergency vet information provided and get care for him?
05/18/2012Provided by Citysearch -
My family has used Max & Elsie's for a couple of years. We have a total of seven dogs that used their service. Everything was great at first, but now we will never go back. Twice now when we have shown up for our scheduled appointment they have had no record of it. They say ""oops, I see where she (the receptionist) wrote it down, but she didn't put it in the computer"". Then they refused the dog saying they were all booked and we needed to reschedule! My gf mom had taken off of work to get the dog to the groomers that day for nothing. It was their mistake, they realized it was their mistake and they offered NOTHING, but try again later. I had recommended them and now I look bad because of their service. She was smart enough to call ahead on the next appointment and it was a good thing she did because they didn't have that either! If it just happened once it would be one thing, but this exact thing also happened to my mom when she took in her two dogs. They have been using them for years and again Max & Elsie's offered no apology or help, just reschedule. Now I call to bring in my two boys and I am told they no longer to big dogs! They said they don't have tubs big enough anymore! WTF? How can a dog service not have the adequate equipment? Long story short they are mismanaged, inept, and a complete joke of a business. Save your time and hassle and find someone more competent.
We've taken our dogs to Max and Elsie's a few times to get groomed, so have several other of our family members. The most recent time, they were EXTREMELY rude and disrespectful to one of my family members, telling them that their appointment was NOT scheduled for that day and time, and notified us that they now charge $10 extra per dog to pick up at noon. We weren't bothered by the $10 extra, but have never been to a groomer that charges to pick our dog up at noon, rather than having them sit in a cage all day long. However, we were very upset at how everything was handled. My sister called them after she left (and had been told that SHE had written the appointment date and time down wrong, when she had her calendar right in front of her) to tell them that she was upset at how she had been treated and the lady YELLED at her on the phone and told her that she didn't care if she ever brought her dogs back there again. I think the situation could've been handled in a different manner, and needless to say, our dogs will NOT be going back to Max and Elsie's.
I sent both of my dogs to this resort, and found it to be genuinely loving place, with responsible caretakers.
One of my dog's had specific medical needs while she was there, and they went out of their way to take care of her.
They provide a fun, safe environment for the dogs with scheduled movies, play time, and even snack... Reminds me of sending my child to Mother's Day Out. Perhaps the most impressive to me was the way the owners show integrity and follow through in the way they handle their business and their customers. This is a wonderful place for dogs.