In mybook® Health Collection (edit)

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Hours

Regular Hours

Payment method
master card, visa, amex, all major credit cards, discover, insurance
Location
Oxford Pointe
AKA

Elisabeth Wilkerson

Categories
Optometrists, Contact Lenses, Optical Goods, Optometric Clinics, Physicians & Surgeons, Ophthalmology, Physicians & Surgeons, Opticians, Eyeglasses, Optometrists-OD-Therapy & Visual Training

COUPONS & DEALS

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Reviews

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caitlin.esparza

07/25/2012

Overall
DO NOT GO TO THIS DOCTOR!!!!! ...

DO NOT GO TO THIS DOCTOR!!!!! I went in for a routine eye exam and wanted to get glasses and contacts. First of all, her employee told me that I could only get the $130 discount that my insurance covered on certain glasses provided by the insurance company. So I had to pick out a pair that I did not like as well, so insurance would cover most of it (her glasses were very overpriced). Then, her employee overcharged me by approximately $115 because she ran the insurance incorrectly. When I got home, I called the insurance company who then called the doctor's office to straighten out the issue with the bill. Also, the insurance company said they would cover any glasses except for a certain few brands (which the glasses I originally wanted were not one of these brands). I went back to the office, and told the receptionist that I wanted to change to the other pair that I liked better, as my insurance company would cover it (also these cost more so she would have gotten more money). She got the doctor involved who said that the insurance company would not cover them (even though I knew for a fact they would since I had just spoken with them). She then proceeded to tell me that this had already taken too long to sort out and asked me for the contacts back that she had sold to me earlier and said she could refuse service to anyone. She also told me that it was not their fault that the insurance was run incorrectly, when in actuality, it was. And to top it off, when she processed my refund, she did it incorrectly and wound up charging me AGAIN for the entire amount, and conveniently ran the credit offline, so I will not receive it for several days.



So I would say if you have insurance, DO NOT GO HERE. I went to LensCrafters later that day and got some awesome RAY BANS (which were coincidentally covered by my insurance (who knew?!?!)) and don't have to deal with this awful woman anymore. Also, she nearly caused permanent damage to my friend's eye (luckily she got a second opinion). DO NOT GO TO THIS DOCTOR. TAKE YOUR BUSINESS ELSEWHERE!!!

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