I give Max and Elsie's ZERO stars..Boarded our dog from July 14-24,2016 while on vacation..Left specific instructions regarding health issues,basic meds needed as far as Genteal eye drops for moisture and 1/4 pepcid daily and emergency vet information if he went 2 or more days without eating or any other medical emergency..Called on 3 occasions during vacation and was told he's great and everything's fine in a very abrupt and dismissive fashion...After one phone call my daughter stated "mom I don't think she even knew which dog I was talking about."...I told her not to worry even though the person was rude considering they have a lot of parents to deal with but I was confident they would let us know if there was a problem...July 23 I called and was told he was fine but he seemed to be very tired...I asked her what did she mean and once again she stated he was fine but seemed a little tired..Upon arrival to Max and Elsie's at 8 am on July 24 the bill was immediately taken care of and then we were able to see our boy..Immediately noticed his right eye was matted shut..I asked if his eye drops had been given and was told yes..Left Max and Elsie's and went directly to vet..He was diagnosed with eye infection and in 10 days his weight had went from 15.6lbs to 14lbs and were later told by Max and Elsie's that was due to increased activity..It has been impossible to achieve any resolution to this situation with Max and Elsie's due to phone calls being ignored..First attempt at sending certified letter was returned..Somehow Max and Elsie's evaded certified letter through post office...The NEGLECT my dog endured at Max and Elsie's has been detrimental to his health...The NEGLECT was unconscionable and super difficult to even comprehend..Why accept him for boarding if request for eye drops and pepcid to be given was too difficult?..Why were we never notified of his condition?..How did no one notice?..Why disregard emergency vet information provided and get care for him?
805 W Covell Rd Ste 700Edmond, OK 73003
From Business: Home Pampered Pets Veterinary Clinic & Spa would like to take this opportunity to welcome you, your family, and your special family member to our website. As you …
What a wonderful pet hospital! The staff is always very friendly and care for my animals as if they were their own. I wouldn't dare take my babies anywhere else!
I can't say enough great things about Acre View! They treat my family and pets like their own family! Even with abnormal situations like a guinea pig with a tumor! The staff at Acre View went above and beyond to ensure that the guinea pig was as happy as healthy as long as possible.
This is the most amazing vet clinic I have ever been to. They have taken such wonderful care of all my animals throughout the years. Dr. Barger and Dr. Ross are so compassionate and caring and the clinic staff is always courteous and ready to help! Love love love this place and recommend them to anyone and everyone!!
Have been taking my German Shepard there for close to 10 years, the service started to decline rapidly the last few years. Was awakened to my dog whimpering on a Saturday morning, and he wasn't able to get up. Called and informed the vet about the my dog, was told to bring him in an hour, but to wait for a phone call. The vets office called 45 minutes later, told us not to bring the dog in, but wished us Good Luck.
The best place in Edmond! The staff knows me and my doggie. The staff is always friendly, always makes me feel welcome. Princess gets great attention, they love her as much as I do. Thanks for being my dogs best place to stay and play.
These are the most compassionate vets I have ever been too. Dr. Barger and Dr. Ross are just awesome. They really care about my babies. The staff was great and very friendly. I was in my appointment on time and was very satisfied with my charges. I would recommend them to everyone.