The food from here is decent. It's even better on the discount days! However, the service is horrendous. I have sat in this place waiting to be noticed for a minimum of at least 45 minutes. I just ended up leaving. I don't know how this place is still open. On a different occasion I had a coupon and the server didn't know how to use it. He said he couldn't because his manager was not there! Ridiculous!
The service is very hit or miss. I always order the Sweet Temptation roll or the Maki Supreme and Calamari Fries and it's interesting how it differs every time I go. The service can be amazing one day and next week they'll be rude and unpleasant. They also rarely ever pick up the phone for orders to go. I once called for an hour and they'd pick up and hang up. I went in and waited 30 minutes for a to go order in the empty restaurant. There were maybe 2 or 3 tables that time.
I've been there 3 times beside ordering delivery twice. My last experience was on a friday. We arrived at 7:10 and walked out at 9:15 and still hadn't gotten our food. I know they have a special on rolls but I would"ve rathered paid full price and get served faster instead of sitting for 2 hours and have to go somewhere else to eat. However, our food came out as soon as we got up to leave and the owner asked us if we still wanted our food. It would've been more professional if she had offered it to go. Instead we watch as she took it to the kitchen. I guess if you want there great food go on any other day except tues. and fridays. Oh! I almost forgot to mention that on tues. and fridays you can forget about them answering the food for take out.