Company is very punctual, drivers are very caring and professional, love this company. Great job guys, keep up the good work!
I used this to go to the Main Street armory for a concert with a friend. We used the app for pick up and drop off. I got a notification that the taxi was there, I called because it wasn't. I then got more notifications and calls saying that it was there so I got into the taxi that was there after finding out it was from another company. After waiting in the cold for several minutes, I then got harassed by the driver via text message from park ave that he was waiting for me and proceeded to keep texting me.
Abdul is an outstanding guy. Very open minded and respectful. You can talk about anything with him. He went above and beyond my expectations. Strongly recommend him to anyone.
THIS IS NOT A TAXI SERVICE ANYMORE I JUST GOT THIS NUMBER A COUPLE OF WEEKS AGO. IT IS NOW MY CELLPHONE NUMBER, NOT A TAXI SERVICE
It'll take 20 minutes for them to answer the phone and twice as long to pick you up. I rarely schedule pickups but the one time I did there wasn't a problem. Very unprofessional drivers... If they're not rude and unhelpful they're hitting on you. They take zero accountability for how horrible of a service they provide. At least try and do better.
I called to find out how much the cab would run me from one destination to the next. The woman spoke very impolite saying, " I Don't Know! and No!" when I asked if there was a way to find out. She was very unprofessional in tone. 0 courtesy. I never experienced a call like that at all in the past, more than a decade ago. New management maybe, I don't know.
SUPER nice taxi drivers and pretty quick to get to you. I had a super nice guy talking the entire time and asking me how my day was. Very courteous and on time :) Will be using them again very soon.
The worst cab service I've ever had to deal with. My mom is very sick and needs treatment and I need my appointments as well. Our insurance luckily covers it since my mom shouldn't be driving as much anymore, usually we use metro cabs which is amazing and such good service. Sadly they are strictly operating during the day till 5. Since my appointment was at 4:30 we had to use this one. I've experienced this company before and the two women drivers were so rude and laughed when my mom almost fell out of the crappy van they had. My mom can barley walk she needs her cane and I was disgusted that they were laughing at my mom struggling as I was trying to help her. Back to today I called an hour ahead to just check in and tell them that I'm ready for my 3:30 pick up for my 4:30 appointment. The lady screamed WHAT so i said my name and the same thing about how I'm confirming the pick up . YES and I couldn't hear her it was loud on her end what? and she screamed YES MEANS YES STUPID.
Very polite! Had a good conversation with the driver. Good service too! The driver had the train schedule pulled up so he knew when he had to get where!
The service from this company has changed. I was waiting outside for 20 to 25 minutes so I just decided to call for an update on where the driver was. The operator says that his driver was outside but left because I was no where to be found. I told him I had been standing outside of the small CVS store since the call and then asked if he at least attempted to call me. He said he called but that I didnt answer. No call received. Not to mention this man had a very rude attitude. I asked if he could sent another taxi if this was the case. He proceeded to scold me about apparently not being ready to get in the taxi and did not listen that I had been standing in front of the store the whole time. I asked several times if he would resend a taxi, trying to stay as calm as possible at this point. Finally he says, contact Airways and hangs up. I have yet to contact Associates since.