5311 Kane Rd, Eau Claire, WI 54703
TollFree: (800) 826-7126
Parking: Lot, Free
I've installed 9 mastercraft oak 6 panel prehung veneer doors in my home. I had no problem with the quality. They sanded (220 grit) and stained (minwax) with no problems. The polyurethane (three coats) made the doors look fabulous. Oh, this is the first time I ever installed doors. Watch a few youtube videos before you try.
I normally don't post, but I noticed that people who do had bad experiences. Most of the time it's "user error."
Read your warranty. The DO NOT cover labor charges for replacing the window, however the are very gratious and send you free replacements. Do not bother calling the costomer relations department here, they must have a lot of problems because every communication with them must ne in writing.
My wife and I bought 16 doors from Menards (Midwest Manufacturing). Each and every door looked as though it was thrown off the truck. Dents, 1 inch deep scratches and areas where the veneer was clearly peeling away. My painter did all he could to make them presentable but overall they look terrible next to the doors I tore out and replaced. I really thought I had a legitimate claim. Midwest Manufacturing responded in writing in their "timely manner" (3 months) and claimed that my painter did not properly prepare the doors before painting and they were not responsible for said claim. 3 thousand dollars (doors + labor and paint) down the drain. Please please please do yourself a favor and DO NOT make the same mistake I did. Stay away from Menards and if you must go in..do not buy anything that has Midwest Manufacturing's name on it. Louise Fox from Eau Claire Wisconsin (Midwest Manufacturing guest relations) has signed her name to every denied claim I've presented so I have no choice but to hold her personally responsible. If I ever walk into another Menards again it will be to inform the customers what mess they are getting themselves into. Thank you for reading my honest review.
Timothy T. on 01/06/2015 was right. Midwest Manufacturing is a flagship company of Menards along with a few others in order to try and keep all their sales inhouse. Has anyone noticed their rebates are not money back, but in the form of a rebate check to spend at Menards. Once they get your money they keep it. Don't feel bad for feeling you were treated like dirt. The employees are treated worse. For instance to get a raise you have to take a 20 question test. Usually on a dept. you don't work in to try and set you up for failure and all for ten cents. Google John Menard and check it out.
We purchased 2 interior doors from them, through Menards. We have had these doors for roughly 3 months, and 1 of them has a crack in it. After being told by Menards service rep to call Midwest, no # provided, I found I needed to fill out a form & send it, plus pictures of the problem, to Menards, who would then forward it to Midwest. They would review it, and inform me of their decision in writing. Still waiting...
purchased a quartz countertop w/ undercounter sink. After installation,[ and checking plumbing] countertop was tiled in. A day later a leak developed in the over flow section of the sink. this appears to be a small crack in the sink casting. there was no information on the box to indicate who to call. Jason at menards was good enough to give me manufacture and phone #. No help from manufacture unless you want to go through weeks possibly months of paperwork and expense. My advice don"t buy midwest manfacturing products if you can avoid it. The countertop had no manufacture I.D on it. I now know why!
I would give them Zero stars if I could leave a comment, so I was forced to leave 1 star to hopefully to save someone else a headache. Louise Fox is my contact person. I doubt this is a real name due to how terrible she is. If kicking the can down the road is what she gets paid for she is a top employee. She runs you in circle with US mail letters (the do not except email messages) and after 4 months the last letter said, " It appears the door was installed properly, there should be no issue." The door doesn't seal. Snow blows in. The door is junk. $1100 for the door, install was extra. It is missing part and holes to locate the pins to lock the French door were not drilled. Total waste of time. Sent her pictures of the issues she requested. No response. Do yourself a favor and stay away from this company. Disappointed Menards will not do more to help. I think they own this crappy door company.
I purchased a factory finished exterior door unit with one sidelite to replace my existing front door. After we removed the protective film from the door we noticed that the door was a different color than the sidelite color. The door and sidelite were both white. I filled out the form I got from our Menards store and sent in to their guest service division. I sent pictures with the form. The information was forwarded to Midwest Mfg. We received a letter from Louise Fox that we would not be compensated for the color difference because she stated that they only have one white color and the problem was due to a lighting variation in our house. I sent a letter back to her and requested that a representative visit our house to view the door. I am waiting to see what happens.
We purchased a door which from Menards, shipping took an absurd amount of time to arrive to the store. Once arrived, the door looked great, we installed it in our customers home and a couple days later realized there was a seal failure. We contacted Menards, they stated there was nothing they would do, and we would have to contact guest services. We filled out the proper paperwork and got a response from Marti Swenstad who forwarded our complaint to Midwest Manufacturing. Their response came a couple days later and it was their position to cover only window versus the defect and the labor. We responded that whereas we did not agree with their decision, we would accept it so as to get our customer taken care of as quickly as possible. I called today to check the status and did immediately get to speak with someone who knew what was going on. We will think twice before purchasing materials from them in the future. However we do appreciate at least getting a quick response and being able to reach someone.
I purchased a door/side lite/ and overhead transom valued at $4500 including labor from the Defiance Ohio Store. When after installing the door we found that there were defects around the side lites. We filed the necessary forms and sent them in. They Midwest Manufacturing, responded back on a (July 15, letter date) stating that they would replace the side lites, not the door, which was okay., but they would not cover the cost of installation. I paid to have the old door taken out and new one put in. My complaint is that this is a defective side lite and frame and I should not have to pay again to have the defective side lite taken out and put back in. I will have to disassemble the transom and frame again to put back. We contacted the store mgr at the Defiance Ohio location, and he stated that there was nothing he could do for us. Seems like if we buy a product from them and its defective they should cover all costs associated with it. I sent certified mail return receipt (sent August 7, 2014 to their corporate office in Eau Claire Wi, Defiance Ohio and Midwest Manufacturing (Menards subsidiary) requesting they pay for the door labor and frame gave them until August 15, to respond. NO response from either location. I stated in letter I would accept the door frame/side lites and they should pay for labor. As of this date no response from any one. Labor to install frame and side lites is $900. Received letter from Guest services (Marti Swenstad) forwarding to their subsidiary Midwest Manufacturing my complaint about the defect.