We are in the middle of a nightmare scenario with this company. Having been told the install would take 2-3 days, we're now on day 12 with yet another promise that the installer will be here....tomorrow. Carpet One didn't order enough flooring for the job, didn't measure the stair bullnose accurately, didn't order transition pieces, so had to place new orders. Installer left 10 days ago without simply replacing base boards so we could move back into the rooms, and now refuses to return until all materials are in so he doesn't have to make an extra trip and "lose money," despite having arrived at 1:30pm on the first install day due to a personal problem. So we're 12 days without access to belongings that we planned to be without for only 3 days. Communication is awful, there's no accountability, and we're out a lot of money for dog day care on days they didn't show up, not to mention rearranged schedules, missed work, rescheduled medical appts. We chose Carpet One because they had a 3-year 0% offer, so they have already been paid, and our 2nd monthly payment to Synchrony is due next week, while we still don't have a floor finished. Worst of all? We have family coming for Christmas, but guest room is piled high with stuff from the unfinished rooms and we've not been able to decorate. We've used many flooring companies over the years, and we know this is not typical. From the reviews, it looks like it's not typical for Carpet One, either, but this is our experience. Buyer beware.
3100 N Hopkins Rd Ste 101Richmond, VA 23224
From Business: In early American times, heart pine was used by colonists for everything from flooring to stair treads, paneling to interior trim. Builders during the Industrial …
Had Swanson's install flooring in our new home and would not recommend! Installed our laminate in the winter before a furnace was put in, now the flooring is shifting so bad the its separating at the seams and most are so uneven that just by mopping and walking around you get caught on the seams and corners and the top veneer peels off! The sales rep came out twice, the first time tried to touch up a spot and assured it wouldn't get any worse but when it did and he came out a 2nd time he stormed out said it was our fault because we had a dirt driveway? Even though we never allow shoes in the house and that we were too picky! He was very unprofessional and they have zero consideration for the customers. Will be looking for another flooring company to redo it in the future! The photos are just a few examples of how the flooring looks in numerous spots!
I love the installation crew from Wall to Wall Carpet. They were courteous and knowledgeable and just great people in general.
Our carpet installation was started and completed in a timely manner. Wall to Wall Carpet One provided fair pricing and a large variety to choose from.
The staff we talked with from Wall to Wall Carpet One Floor & Home were great. I highly recommend their work.
Everyone at Wall to Wall Carpet One Floor & Home is excellent. I have nothing but positive things to say and couldn't be happier with the installation they did for us.
If someone were in the need of the services provided by Wall to Wall Carpet One Floor and Home I would highly recommend them to the company.
The staff at Wall to Wall Carpet One is very courteous and knowledgeable. The whole process was very easy and I am very happy with my purchase.
The staff and installation crew that came over to my house that work for Wall to Wall Carpet were the most helpful group of people I have worked with to date.
We called Wall to Wall Carpet to put in some carpets in a few rooms in our home. We can not even explain how great they were. They were very nice but also very good at what they did for us. It was exactly what we wanted. Thank you.