We purchased a door which from Menards, shipping took an absurd amount of time to arrive to the store. Once arrived, the door looked great, we installed it in our customers home and a couple days later realized there was a seal failure. We contacted Menards, they stated there was nothing they would do, and we would have to contact guest services. We filled out the proper paperwork and got a response from Marti Swenstad who forwarded our complaint to Midwest Manufacturing. Their response came a couple days later and it was their position to cover only window versus the defect and the labor. We responded that whereas we did not agree with their decision, we would accept it so as to get our customer taken care of as quickly as possible. I called today to check the status and did immediately get to speak with someone who knew what was going on. We will think twice before purchasing materials from them in the future. However we do appreciate at least getting a quick response and being able to reach someone.
I purchased a factory finished exterior door unit with one sidelite to replace my existing front door. After we removed the protective film from the door we noticed that the door was a different color than the sidelite color. The door and sidelite were both white. I filled out the form I got from our Menards store and sent in to their guest service division. I sent pictures with the form. The information was forwarded to Midwest Mfg. We received a letter from Louise Fox that we would not be compensated for the color difference because she stated that they only have one white color and the problem was due to a lighting variation in our house. I sent a letter back to her and requested that a representative visit our house to view the door. I am waiting to see what happens.
I've installed 9 mastercraft oak 6 panel prehung veneer doors in my home. I had no problem with the quality. They sanded (220 grit) and stained (minwax) with no problems. The polyurethane (three coats) made the doors look fabulous. Oh, this is the first time I ever installed doors. Watch a few youtube videos before you try. I normally don't post, but I noticed that people who do had bad experiences. Most of the time it's "user error."
I have used many products from Midwest Manufacturing in the past. I have always been happy with the products, service and price. I have Mastercraft doors in my house. I get many compliments on them. The concrete block grill I have on my patio is the centerpiece to my backyard. I used Midwest Manufacturing products in the past and will continue to use them. I have recommended them on more than one occasion.