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Used Car Dealers, Auto Repair & Service

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vanillathunder

05/28/2013

Overall

Guru Auto in Easton is an awful dealership that will say and do anything to get the sale. I bought a Honda Civic from them 1 year ago. It was my first experience buying a used car, so I didn’t know what to expect, and I needed a car ASAP at that point. When I went in, they kept telling me about how it was such a great deal for this car and how it wouldn’t last much longer with their current “discounted pricing.” I went through the process to purchase the car and was told that it had just passed the state inspection and emissions test the previous week and was all set to go. My fatal flaw was taking their word for it and trusting them to sell me a quality car that had passed inspection. Obviously, they paid off whoever did the inspection because there’s no way it could have passed in that condition. In the year since purchasing the car, I have only put about 4,000 miles on the car (now at 115,000 miles), yet the power locks suddenly stopped working, the immobilizer system broke, and the tires have needed replaced because they were mysteriously dry rotted and had no tread despite being brand new tires when I test drove the vehicle. In addition, the battery needed replaced because there was an after-market alarm on the car that drained the battery, the rear brake shoes needed replaced, and I had to replace the timing belt, the water pump, the power steering belt, and the a/c and alternator belt… plus the radio and clock mysteriously died. Oh… and the driver’s seat had to be bolted back to the car because it was ready to come off, which likely would have caused a horrendous accident. You’d be far better off going elsewhere because Guru has abysmal customer service, and it sells junk cars. In total, I have now spent about $2,600 in repairs in the past year.

gurusucks

07/19/2012

Overall
DO NOT BUY A CAR FROM GURU! Th...

DO NOT BUY A CAR FROM GURU! They lie and tell you they will take care of a problem and never will. You will have to take them to court to get resolution. IF YOU BUY A CAR FROM GURU YOU WILL BE SORRY!



I WOULD NEVER GIVE THEM A STAR RATING BUT YOU HAVE TO TO COMMENT.



GO TO ANOTHER DEALERSHIP THEY ARE THE WORST!

brianm2

01/17/2012

Overall
Shady Liars! Warning! Do not ...

Shady Liars!

Warning! Do not buy a car here. I wish I had checked reviews on-line BEFORE I went to Guru Auto World. If you're reading this, be sure to read reviews on other sites also. Do your research. This company has ripped off and manipulated too many people to deserve any business. I suspect some of the good reviews were written by Guru by the way they sound. Follow your instincts. I should have followed my gut when I walked in there and started dealing with the phonies, but I kept giving them the benefit of the doubt; until it was too late! I agreed on a car during the daytime, when I came back to purchase it the next night, their tone and attitude had totally changed. Well, they had my deposit ($500!) and wouldn't give it back. I took the car home (wish I read the other reviewers warning about their fees) and the next morning I noticed there were different tires on the car!!! When I left my deposit they were newer, dark black with deep treads. I didn't bother to look the night I purchased it, but now I have light colored, dry rotting, bald tires!!! When I called to complain they denied it and gave me a hard time! Disgraceful. The sad thing is, the workers have to be in on these dealings with the owner. I'm sure some are family, but the others must have to sell a little of their soul every day they go in there and handle their business the way they do. Shame on them. This company doesn't deserve your business. There are Thousands of other cars out there and truly nice, honest people willing to make you a good deal on them. Oh, and check BBB.org, saw that in a review after the fact also. Oh well, never again. You were warned.

BrianM2

01/17/2012

Provided by Citysearch
Overall
Shady Liars!

Warning! Do not buy a car here. I wish I had checked reviews on-line BEFORE I went to Guru Auto World. If you're reading this, be sure to read reviews on other sites also. Do your research. This company has ripped off and manipulated too many people to deserve any business. I suspect some of the good reviews were written by Guru by the way they sound. Follow your instincts. I should have followed my gut when I walked in there and started dealing with the phonies, but I kept giving them the benefit of the doubt; until it was too late! I agreed on a car during the daytime, when I came back to purchase it the next night, their tone and attitude had totally changed. Well, they had my deposit ($500!) and wouldn't give it back. I took the car home (wish I read the other reviewers warning about their fees) and the next morning I noticed there were different tires on the car!!! When I left my deposit they were newer, dark black with deep treads. I didn't bother to look the night I purchased it, but now I have light colored, dry rotting, bald tires!!! When I called to complain they denied it and gave me a hard time! Disgraceful. The sad thing is, the workers have to be in on these dealings with the owner. I'm sure some are family, but the others must have to sell a little of their soul every day they go in there and handle their business the way they do. Shame on them. This company doesn't deserve your business. There are Thousands of other cars out there and truly nice, honest people willing to make you a good deal on them. Oh, and check BBB, saw that in a review after the fact also. Oh well, never again. You were warned.

customer

01/12/2012

Overall
Very very very bad people. I r...

Very very very bad people. I really advise everyone not to go there. They are thieves, they lie to people, they rob people, very unprofessional...... I can go on and on. Worst dealership ever, they dont know anything about the car business, they're only there to rob and cheat people. And I heard from many people that they robbed investors, they took money from a lot of investors and never gave it back and a lot of investors are suing them already. BE WARE EVERYONE!!!

apacarbuyer

12/09/2011

Overall
A WARNING!!! No Integrity! Bu...

A WARNING!!! No Integrity!

Buyer Beware. I wish I checked the Better Business Bureau before I came here. They get an F from the BBB!!! Multiple complaints within the last 12 months, well add one more. I went to Guru Auto World in Easton, PA in December of 2011. At this time they were running a holiday deal of “Buy a car and receive a free HD TV or 1 yr. membership to AAA”. Well, I bought a car and they Refused to give me my TV when it was all said and done because, as they claimed, “I got a good deal”. ALSO! They will sneak in a charge for a preparation fee of $495.00 that is not disclosed at any time before your signing! This is a dealer Optional fee. Meaning, it’s not illegal, but it’s shifty depending on how the dealer handles it and how much they charge. Guru/Amy tried to get me to sign my initial contract without this as a line item. I did some math and asked where the extra $500 is coming from. Only then, did she pull out a paper with this fee as a line item. She, nor did anyone else mention this price gouging fee at any time before I would have already signed a commitment = Shady. Most dealers I have dealt with in the past charged a basic fee of $55 (this is not the notary fee, that is separate). But, $495.00!!! That is pure Greed. Then, they didn’t even make good on their TV offer. That is what you’re dealing with if you go to Guru Auto in Easton, PA.

But wait! There’s more…Let me start with the fact that before I knew about the extra $500 and that they wouldn’t make good on the TV offer, I thought I got a good deal. Of course, they refused to negotiate until they ran my credit report. It was typical used car salesman tactics; intrusively prod for personal info so they can figure out how much you want the car. I’m blessed to have a good credit rating, so suddenly it was on. We agreed on the price for a nice car with some issues (hey, it’s used; I was willing to live with them). Keep in mind I agreed on this price before the undisclosed $500 and TV fiasco. I said it was a deal if they cleared the minor warning lights, proved to me the oil had been changed (which took forever and they just created a document that night saying it was done 2 months earlier), and filled the tank with gas. I left their mandatory $500 deposit to hold the car and had my wife drive me down the next day to pick up the car. I test drove it again and low and behold there was another 100 miles on the odometer! Plus, the tank was only half way filled with gas! Lies and inconsideration. Well, they had my $500 deposit and gave me attitude when I expressed my displeasure with this. At this point, my wife and kids were waiting and we wanted the car. Then, the $500 gouge fee and refusal of the TV offer fiasco happened. After about a half hour of back and forth with snotty attitude from them, I was ready to walk, but was told I’d lose my $500 (I would have just canceled the check). Well, my wife wanted the car and I just wanted Used car shopping to be over with. I had finally found a car and was done with it all. In the end, I signed and left with the car.

I asked them whether they would be fine with me leaving unhappy without the TV, rather than happy with the TV and they (Amy) said “YES”. That sums up everything you need to know about Guru Auto World in Easton, PA. You can receive a good initial deal on a car, but you will have to deal with calloused integrity, lies, and worship of the Almighty Dollar. I will not go back and I do not recommend them. Next step, fill out a Better Business Bureau form and contact Consumer Watchdogs/Advocates with the local media.

apacarbuyer

12/09/2011

Provided by Citysearch
Overall
A WARNING!!! No Integrity!

Buyer Beware. I wish I checked the Better Business Bureau before I came here. They get an F from the BBB!!! Multiple complaints within the last 12 months, well add one more. I went to Guru Auto World in Easton, PA in December of 2011. At this time they were running a holiday deal of “Buy a car and receive a free HD TV or 1 yr. membership to AAA”. Well, I bought a car and they Refused to give me my TV when it was all said and done because, as they claimed, “I got a good deal”. ALSO! They will sneak in a charge for a preparation fee of $495.00 that is not disclosed at any time before your signing! This is a dealer Optional fee. Meaning, it’s not illegal, but it’s shifty depending on how the dealer handles it and how much they charge. Guru/Amy tried to get me to sign my initial contract without this as a line item. I did some math and asked where the extra $500 is coming from. Only then, did she pull out a paper with this fee as a line item. She, nor did anyone else mention this price gouging fee at any time before I would have already signed a commitment = Shady. Most dealers I have dealt with in the past charged a basic fee of $55 (this is not the notary fee, that is separate). But, $495.00!!! That is pure Greed. Then, they didn’t even make good on their TV offer. That is what you’re dealing with if you go to Guru Auto in Easton, PA.
But wait! There’s more…Let me start with the fact that before I knew about the extra $500 and that they wouldn’t make good on the TV offer, I thought I got a good deal. Of course, they refused to negotiate until they ran my credit report. It was typical used car salesman tactics; intrusively prod for personal info so they can figure out how much you want the car. I’m blessed to have a good credit rating, so suddenly it was on. We agreed on the price for a nice car with some issues (hey, it’s used; I was willing to live with them). Keep in mind I agreed on this price before the undisclosed $500 and TV fiasco. I said it was a deal if they cleared the minor warning lights, proved to me the oil had been changed (which took forever and they just created a document that night saying it was done 2 months earlier), and filled the tank with gas. I left their mandatory $500 deposit to hold the car and had my wife drive me down the next day to pick up the car. I test drove it again and low and behold there was another 100 miles on the odometer! Plus, the tank was only half way filled with gas! Lies and inconsideration. Well, they had my $500 deposit and gave me attitude when I expressed my displeasure with this. At this point, my wife and kids were waiting and we wanted the car. Then, the $500 gouge fee and refusal of the TV offer fiasco happened. After about a half hour of back and forth with snotty attitude from them, I was ready to walk, but was told I’d lose my $500 (I would have just canceled the check). Well, my wife wanted the car and I just wanted Used car shopping to be over with. I had finally found a car and was done with it all. In the end, I signed and left with the car.
I asked them whether they would be fine with me leaving unhappy without the TV, rather than happy with the TV and they (Amy) said “YES”. That sums up everything you need to know about Guru Auto World in Easton, PA. You can receive a good initial deal on a car, but you will have to deal with calloused integrity, lies, and worship of the Almighty Dollar. I will not go back and I do not recommend them. Next step, fill out a Better Business Bureau form and contact Consumer Watchdogs/Advocates with the local media.

bapu_2011

09/25/2011

Overall
Guru Auto world is a sucking p...

Guru Auto world is a sucking place to go for..do not deal or buy from this dealer. they are the worst unprofessional I have ever seen. They are from India and ruining the pride of Indians..useless recieptionist..don't know how 2 behave with customers.. their policy very time 2 time and they can chnage their given words any time...quite unprofessional.. stay away from this dealer...I think all the good comments are put in by the dealer himself...

gamen

07/03/2011

Overall
Terrible dealer! Do not buy a car from them

Just Bad business. Do not buy a car from them. Very simple, you will regret it

vip1066

05/27/2011

Overall
they dont explain entire warra...

they dont explain entire warranty. dont waste time or money.

tiname41

03/07/2011

Overall
BUYER BEWARE

We bought a Jeep brought it home to find the radiator leaked. We bought the Jeep Saturday evening, I called and reported the problem to them on Monday morning. When I called Guru, I was told it was NOT covered under the 90 day warranty. I would never recommend them to anyone. The woman was very short and ignorant when I called to tell her about the Jeep. They dont stand behind their word or their cars. If you have a question I will be more then happy to tell you about my horrible purchase from Guru Auto World @ 2600 Wm Penn Hwy Easton, just send me an email @ lovetgeo@ptd.net SCAMMERS!!!!!!!!

991111999

01/28/2011

Provided by Citysearch
Overall
WARNING

I walked in and bought a truck on the spot, i traded in a car in the deal. I have been waiting over 3 weeks for Guru to pay off my trade in. I have called and was told that the check was mailed each time given diffrent dates. I then called and asked for a manager and was hung up on 3x. I am now told I need to drive to the dealership (guru) pick up the check and mail it myself. oh and if you have a problem they are always in meetings.

rev7824

09/15/2009

Overall
Unprofessional

Save yourself a trip and DO NOT go to Guru auto world. These people do not know the auto business. The owner and the finance guy always told us different stories. I had a terrible experience with this place. We looked at a car -- said we liked it wanted to buy it, we kept talking to the owner on the phone for several days. We called and were scheduled to come in a buy the car -- when we arrive we are told that someone was coming to buy the car with cash and that this overrides everything else. Basically, sorry...buy unless you have cash, we are selling it to this other guy. How unprofessional. This is after we were told certain prices and down payment options, only to talk to them the next day and everything changed- and this went on for a couple of days. These people are shady. Buyers BEWARE!

jsingh3

01/14/2009

Overall
Nice buy

I went into this dealership looking for a sporty car to use as a daily driver (my 2002 BMW M5 is too much of gas hog). They had an 2000 Audi A4 5SPD I liked in great condition. I took it out for a test drive and immediately made on offer to Sunny, the salesman. I got the car for a great price, and the sales manager Russ, extended my warranty for 4 months for free and gave me a coupon for $10 oil changes for 2 years!! This was the best buying experience I had, there was no pressure involved and I got a great deal. The car was fully detailed, washed and serviced before I took it home. Meanwhile, I enjoyed a free lunch with the sales team. It is truly great dealership, the dealership really tries to make their customers happy, will definitely buy here again.

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