When we gave our 30 day notice that we were downgrading our service from full service to a small mail box, she was fine. No problem. We were paid to the end of the month. We were going to sign up for the small box by 1/31/2012. While we moved our small business, we realized that were receiving no mail, neither personal (utility statements, cards, etc or business. With a smile on her face, she would say there's nothing here. There wasn't, she was refusing our mail from UPS, FedEX & the USPS. I've no idea what damage she has done. She's unethical, unprofessional & untruthful.