I went in to get kinky twists installed. I love the atmosphere and the customer service is excellent. They are very good at what they do and deliver fast, quality service.
I walked out. I had long review written. But I maxed out of characters. If you want the long version let me know. So long story short. A made an appointment for the curly cut. $35 This was my very first time getting my hair done in years. Confirmed hairstyle and price over the phone. Boom. I'm early to my appointment but my real stylist won't be there. I had someone else who wasn't allowed to cut my hair until she got permission from her 'boss' who wasn't there. She got her 'manager to help her instead. They looked over my picture of the style I wanted on my phone. They said the manager could do it. And the price was the same. Boom. The manager is the one who cut my hair while instructing my stylist. After the cut the price went up to $55. Note after the original confirmation style and price and after the cut. And after the little bald spot where my part was to be. I'm annoyed about the price jump but ok fine. Maybe I made a mistake. I'm thinking she is about to do the style I wanted, she asking me if I want a twist out. I said no girl I can do that at home. I am very uncomfortable because the price changed and she starts doing what I think is a twist out anyway. So she was late. They knicked me & made me a little bald. She was indeed actually doing a twist out and she did indeed ask me was I going to take it down myself or did I want her to do it. Like I'm paying her to. I made a mistake obvisously. I decided to leave w/o her taking my hair down. We get to the register and it is $70 now. I don't think she was supposed to be doing hair to be honest. She was saying there were a lot things she could do and only a few things she could do. I walked out on her. The decor was nice. Let me know if I was wrong family. And I will do the right thing. Honestly I feel I was wronged.
I had a awesome experience at this braid salon. The customer service was excellent! I was seen within 30 minutes of entering the salon. All staff was courteous and helpful. I will be returning for future styles. Demetra
My mom and I have been traveling from Arkansas to this shop for almost 4 years and we have never had a problem. Our braids always look neat and very professional. The service is just great and the atmosphere and setting is very comfortable. We get MANY complements on our braids. We definitely recommend Billy's Braid Action.
April is a professional hairstylist that care for your hair.She gave me some at home hair care tips. I will definitely be going back to her in a couple weeks. You all should check her out..
A COMPLETE DISASTER!!! I went this morning for the first time for a rod set with dearika, i was transitioning and wanted the rod set to help it grow. She and the other ladies convinced me to go for the big chop, I disagreed initially, but saw a clients hair that was pretty. Dearika stated she did the ladies hair so I went ahead for the big chop. OMGGGGGGGGG! That's where I went wrong so, for the big chop she first of all didn't know how to cut it, another stylist had to trim it then, she didn't know what to put in my hair for the natural. When I left it was a complete disaster! I'm still transitioning because she failed to cut all the perm out now I am bald headed! The style is horrendous!!!!!!! And it was an awful experience..... but she's a nice girl . The purpose of a natural affair went sour
Horrible customer service please beware of this place!!!! There are way better places in the city that have a better quality of work... I have posted pictures of the lack of quality they provide save your money
Arrived on time and was immediately serviced. The experience went down hill from there. I have dreads and the stylist didn't wash my hair but immediately began to apply beez wax. She put so much in my hair that it looked like I dyed my hair grey. Additionally, she twisted my dreads so tight that I thought that my locks would fall out. I won't go back. Affordable service but just not quality.
I wanted a goddess braid, and all I received was a lump of crap on tge top of my head! It looked so horrible that I uad to cover my hair up when I waljed out of the shop. I didn't even want to use the front door, I went through the back exit. I was so upset. Oh and they don't wash or treat your hair before styling it.
She didn't add enough hair to start even though I bought four packs of crochet hair, she took it upon herself to only put in three, I immediately called her and told her that I was dissatisfied with it and she told me to come back, but when I did, she only wanted to add hair to the back. When I asked about adding more hair to the sides, she told me "I was going to have to give her some money." Ummm...yeah right! She acted as if she was doing me a favor by doing what she should have done the first time. She has zero customer service skills and even had the audicity to "try" and get an attitude with me because she had to fix what she was negligent in doing whwn I initially got my hair braided.....or whatever you want to call it.They are extremely unprofessional, chew and pop gum while they are doing hair, have kids running wild bumping into both you and them while they are braiding and they say they accept cards, but then ask you for cash because "it's Sunday." DO NOT GO HERE!!!