Roto-Rooter Plumbing & Water Cleanup
220 Demeter St, East Palo Alto, CA 94303
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|Mon - Sun:|
Phone: (650) 815-2531
Services: Water Damage Restoration, Plumbing, Hauling Services, Wells, Sewer Cleaning, Drain Pipe, Heating & Air Conditioning/hvac, Water Heaters, Drain Cleaning, Septic Tank
I had Roto-Rooter declog a shower drain. In the process a small leak was generated. I can't say enough positives about the prompt response by the RR team to address, plumber & water restoration tech. I was particularly pleased with Jose Garcia, Lead Technician on the water restoration process. Thank you all for handling this issue with your expertise. I will definitely use your company again, should the need arise.
Did excellent job of water remediation after flooding. Only problem was that the first technician failed to communicate to the second technician the day and time we would be home for RR to pick up the equipment. Other than that they were professional, courteous and good.
I called Roto Rooters to fix two issues.
1 - A clogged rain water drain
2 - A leaky shower system
On the first issue they spent an hour and told me that they could not fix it. Spending $200 more could give me an idea of what was going on. They left me and billed me 262$ for labor only. The drain is still clogged.
For the leaky shower they gave me a $2096 estimate (parts will be added later) arguing that they need to replace a valve buried in the wall. The shower is still leaking.
By the way their services run 8am to 12 pm only.
I will look for a professional that has in mind the customer interest and not its revenues. Hard to find these days ? The technician dispatched was courteous.
Will I call them in the future or recommend them ? Probably not.
We had leaking pipe under our sink that was a nightmare, the way the pipe was initially installed was just wrong. We paid $280 to our first plumber and $375 to plumber #2, both tried their hands at "re-running" and "repairing" but neither of their "fixes" held. Within a week the leak returned and required a larger pan under the sink after each attempt. Putting aside our weariness of corporate plumbers we call Roto-Rooter, coupon in hand. Greg from the Palo Alto facility arrived right on time and after a 5 minute inspection (plumbers 1 and 2 both spent in excess of half an hour), he clearly explained the flaw in our layout, and his recommendation to "fix" the problem. The repair was done at a cost well below the private plumbers and in a third of the time. We were skeptical to say the least, but Greg was knowledgeable, professional and confident. So, we gave him the benefit of the doubt and waited... After a month of waiting and watching we finally removed the drip pan! It has been over 3 months and we have officially stopped checking for moisture. Roto-Rooter is who we strongly recommend and if you are fortunate enough to get a guy named Greg, please tell him the skeptics said, Thanks!
great experience and very professional. The service technician, Jesus, performed an excellent job. Went well above what I expected. I was very pleased with his work. Also cleaned up after he was finished, which was great. The price was well worth it..Highly recommend them.
12/22/2011Provided by Citysearch -
9:15 AM toilet not flushing and downstairs drain slow. Called the office and was assured that someone would be out within two hours. Fifteen minutes later, Chris called and said John would be here in thirty to forty minutes. Thirty minutes later, John Cronin rang the bell! His uniform was neat and clean and he presented himself in a very professional manner. He determined the problem to be localized and cleared the clog. No cleanout needed. Toilet working. Saved $$$!
We've used Roto Rooter for years and will continue to do so. Thank you.
12/12/2011Provided by Citysearch -
We had a massive, all house backup in our rental home one Sunday evening. Roto-rooter came in and knew exactly how to access the an awkward cleanout on an old home, and then found it required complete drain replacement in front of the house. Each technician (four total) were extremely service friendly and communicated perfectly to us throughout the process. It took many hours to complete, and the job was much more expensive than we would have liked for a rental home, but I'm glad they were so responsive and helpful. Our tenants moved back that next day. Thank you Rotorooter!
09/04/2011Provided by Citysearch -
For the kitchen sink backing up we needed help ""Fast"" on the Labor Day weekend. Roto-Rooter set up a call with in 2 hours. Luis came by and I must say was one of the most helpful and professional service techs we've ever seen. He set up the roof access ""snake "" and was done in ~ 40 minutes. He offered advice to avoid future problems and provided a 6 month warranty.
I hope we don't need them for this again but for a similar issue I will call them back!
07/28/2011Provided by Citysearch -
I normally call Roto-Rooter for cloggede drains but this time I thought I'd try a ""discount"" service. Since they were delayed in getting to my home I called Roto-Rooter before they arrived.The discount plumber came and were very rude. They didn't seem to be very knowledgable and gave me quote. I sent them packing.
Roto-Rooter came as advertised, within the hour, and was very pleasant. He provided a quote which I accepted. It was the same price as the first plumber.
On the phone I had been advised by the clerk to check the internet for coupons. I had printed a $50 coupon which the plumber accepted. He did an excellent job and was very pleasant about it.
Thanks for the good work.
07/25/2011Provided by Citysearch -
Having a toilet overflow first thing in the morning on Fri July 22 was pretty upsetting, but knowing roto rooter will come out any time at no additional charge is reassuring. This was not the first time Octavius had literally bailed us out! He was polite, explained what he was doing and did a great job.
07/01/2011Provided by Citysearch -
We have used Roto-Rooter many times but this one was above and beyond. Sewer line leakage. Roto-Rooter responded immediately. The plumbers from Sunnyvale, CA saved the day. They helped bridge the gap in finding a clean team (Water Damage Experts AWESOME!!) Then proceeded to begin work the next morning. All pipes had to be replaced under the house and a new clean out installed. It was a three day job. I cannot say enough about the professionalism shown by all employees, especially Octavius Sumon Tech # 7710 and Luis Galindo, Tech #0211 and their boss Mike Gaub. Being in a hotel for three days was the worst part. We even got to check out early! The rest was pleasant because they made it pleasant to work with Roto-Rooter. They always respected my home with their little blue booties and did an amazing clean up afterward. These guys deserve a HUGE round of applause (and some serious recognition) for all the sweat and major heavy lifting involved. Thank you for rescueing us during this messy time. And Sheila at the Sunnyvale office, thanks for helping us sort out the paperwork and making it professional and pleasant to the very end. Hope to not call on you again any time soon! HA! But we will next time we need something. THANK YOU!