Roto-Rooter Plumbing & Drain Services
220 Demeter St, East Palo Alto, CA 94303
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Open 24 Hours
Services: Water Damage Restoration, Plumbing, Hauling Services, Wells, Sewer Cleaning, Drain Pipe, Heating & Air Conditioning/hvac, Water Heaters, Drain Cleaning, Septic Tank
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07/25/2011Provided by Citysearch -
Having a toilet overflow first thing in the morning on Fri July 22 was pretty upsetting, but knowing roto rooter will come out any time at no additional charge is reassuring. This was not the first time Octavius had literally bailed us out! He was polite, explained what he was doing and did a great job.
12/22/2011Provided by Citysearch -
9:15 AM toilet not flushing and downstairs drain slow. Called the office and was assured that someone would be out within two hours. Fifteen minutes later, Chris called and said John would be here in thirty to forty minutes. Thirty minutes later, John Cronin rang the bell! His uniform was neat and clean and he presented himself in a very professional manner. He determined the problem to be localized and cleared the clog. No cleanout needed. Toilet working. Saved $$$!\nWe've used Roto Rooter for years and will continue to do so. Thank you.
09/04/2011Provided by Citysearch -
For the kitchen sink backing up we needed help ""Fast"" on the Labor Day weekend. Roto-Rooter set up a call with in 2 hours. Luis came by and I must say was one of the most helpful and professional service techs we've ever seen. He set up the roof access ""snake "" and was done in ~ 40 minutes. He offered advice to avoid future problems and provided a 6 month warranty.\nI hope we don't need them for this again but for a similar issue I will call them back!\n\n
07/28/2011Provided by Citysearch -
I normally call Roto-Rooter for cloggede drains but this time I thought I'd try a ""discount"" service. Since they were delayed in getting to my home I called Roto-Rooter before they arrived.The discount plumber came and were very rude. They didn't seem to be very knowledgable and gave me quote. I sent them packing.\n\nRoto-Rooter came as advertised, within the hour, and was very pleasant. He provided a quote which I accepted. It was the same price as the first plumber. \n\nOn the phone I had been advised by the clerk to check the internet for coupons. I had printed a $50 coupon which the plumber accepted. He did an excellent job and was very pleasant about it.\nThanks for the good work.
07/01/2011Provided by Citysearch -
We have used Roto-Rooter many times but this one was above and beyond. Sewer line leakage. Roto-Rooter responded immediately. The plumbers from Sunnyvale, CA saved the day. They helped bridge the gap in finding a clean team (Water Damage Experts AWESOME!!) Then proceeded to begin work the next morning. All pipes had to be replaced under the house and a new clean out installed. It was a three day job. I cannot say enough about the professionalism shown by all employees, especially Octavius Sumon Tech # 7710 and Luis Galindo, Tech #0211 and their boss Mike Gaub. Being in a hotel for three days was the worst part. We even got to check out early! The rest was pleasant because they made it pleasant to work with Roto-Rooter. They always respected my home with their little blue booties and did an amazing clean up afterward. These guys deserve a HUGE round of applause (and some serious recognition) for all the sweat and major heavy lifting involved. Thank you for rescueing us during this messy time. And Sheila at the Sunnyvale office, thanks for helping us sort out the paperwork and making it professional and pleasant to the very end. Hope to not call on you again any time soon! HA! But we will next time we need something. THANK YOU!\n
12/12/2011Provided by Citysearch -
We had a massive, all house backup in our rental home one Sunday evening. Roto-rooter came in and knew exactly how to access the an awkward cleanout on an old home, and then found it required complete drain replacement in front of the house. Each technician (four total) were extremely service friendly and communicated perfectly to us throughout the process. It took many hours to complete, and the job was much more expensive than we would have liked for a rental home, but I'm glad they were so responsive and helpful. Our tenants moved back that next day. Thank you Rotorooter!
I called Roto Rooters to fix two issues.
1 - A clogged rain water drain
2 - A leaky shower system
On the first issue they spent an hour and told me that they could not fix it. Spending $200 more could give me an idea of what was going on. They left me and billed me 262$ for labor only. The drain is still clogged.
For the leaky shower they gave me a $2096 estimate (parts will be added later) arguing that they need to replace a valve buried in the wall. The shower is still leaking.
By the way their services run 8am to 12 pm only.
I will look for a professional that has in mind the customer interest and not its revenues. Hard to find these days ? The technician dispatched was courteous.
Will I call them in the future or recommend them ? Probably not.