I almost feel bad for writing this review but after thinking it through i decided to go through with it. I have been receiving services from this braid shop for a few years and observed this shop has no respect for the AMERICAN CULTURE.6/24/17 I called the shop to make sure Katie was in cause she is the only stylist that I like to do my braids. spoke to her she stated she had a client at the time and suggested I call back in 4 hrs.which was fine, I called back she told me that she was almost finish and that I should come to the shop now, so I arrived at the shop 20 minutes later and Katie said have a seat I'll be with you shortly. after being in the shop approximately 1 hr Katie asked if another stylist could start my hair I said NO! that wouldn't be a good idea since I had a bad experience while she was on maternity leave, also I said Katie if you are unable to do my hair that I would just leave cause I didn't want anyone else to do my braids at that time Fatima which is ( The owner) Katie and another stylist started speaking in their native language about the situation then Fatima which is (The owner) asked if I can give someone else a chance my response was NO! Katie still neglected to tell me she had no intentions on braiding my hair. I sat patiently waiting my turn, after waiting almost 2 hrs. Katie decided to tell me she wouldn't be able to braid my hair because she had to leave because the next day was the end of Ramadan and she needed to leave to go get her feet and nails done. no disrespect to her faith but why tell me to come to the shop now if she wasn't gonna be able to do my braids and most importantly have me waste 2 hrs of my time. I'm very disappointed and will not be returning to this establishment .because customer service is not their 1st priority. also the managers/owners are horrible at resolving issues.
Blake Womackin the last weekMy mom was at the salon for over 9 years. The salon charges extra for everything done to your hair. She paid $25 for a take out of braids done by someone in Liberia West Africa . This process took so long due to the person who had to take the braids out also got the hair for other stylists , took paying customers money, stop arguments due to pure chaos due to scheduling and clean the bathroom! The stylist was very pleasant which mom left a very good tip to stylist and onsite Manager but the hair design she wanted which I kept showing the pictures and side view looks totally the opposite wasn't received and now she's $130.00 out of pocket. The previous customer complained that the design wasn't what was requested either. I should have ran out! Mom called spoke to owner and expressed here concern and all she said was,"Thanks for calling"! SHE WILL NOT RETURN!
Never go here. They charged me $160 on braids thats were so tight (even though i told them not to so it so tight) that i got scars on my scalp and little bald spots with flakes. They were so rough with my hair and were barely worried about my well being. They over priced me and im getting ready to take them out after a week. I need a refund
Love place they did my hair fast ...thank you......they had many styles and best part they was open at 7:30 am is a blessing
They don't listen to what u say and do your hair in any size they feel like it. TheY will do 3 braids the size you say and continue to braid in any way. They also make you pay in full before you finish so if you don't like your hair style at the end your stuck with it. They act like they will do something if you come back but they will only take out a few braids only to leave you with all different sizes. I will never go back to this place. Even if it is only down the street from my house!The place is clean however if you go in the winter it will be freezing cold and burning hot in the summer!