Working with Radiant to deliver our first in-house network and event logging solution has been an absolute pleasure.
4801 Southwest Pkwy Ste 115Austin, TX 78735
From Business: Sierra Systems Group Inc. is an Information Technology (IT) and management consulting services company. The company offers a full range of management consulting, systems integration and managed services for its customers. It serves a wide range of industries, including aviation, federal, state and provincial government, he…
912 S Capital Of Texas Hwy Ste 180West Lake Hills, TX 78746
From Business: Rock Solid Technologies is a software solutions company. The company provides information technology consulting, development, implementation and support of custom-made software applications. Its customers include government agencies and private enterprises. It has tackled re-engineering projects, software deployment, secur…
Customer support has been revamped. The support page provides best practices and in-depth instructions for every application to ensure the user gets the most from their software.
I have had 2 stores through them since 2011. Very frequent outages, both stores and email server. Outages at all times of the day, usually during the most hectic times. To design your store to look decent, you either have to pay $1,000 for a template, or do the code yourself which would take forever. They have an antiquated system, it's slow and not integrated with bitcoin like bitpay. I am very unhappy with them, and will be transferring to a different company. I gave them 5 years to fix their issues, which is 5 years too long. BYE!!
Very professional and knowledgeable. Very satisfied by the speed of the repair. Used the speedy check-in and was able to just walk in and hand my computer over. Got a call with a quote well within the 24 hour promised time and repair was done the same day. Highly recommended.
HORRIBLE COMPANY! They have the worst customer service and so many hidden fees! You have to know code to fix anything on your website! My husband is a web designer and he had a hard time with it! This is not a do it yourself program. I'm still in the middle of the long drawn out canceling process I went straight to Shopify! I will end up spending $300 for 2 months of headaches! RUN FAR AWAY FROM VOLUSION!!
poor outsourcing.They are just a year old and they boast to be so many years old company.Poor work culture.
I could have given zero stars but decided they get one, because of their out of the box store design. From there it goes drastically down hill. BEWARE OF MERCHANT ACCOUNT FEES! I am usually pretty careful about reading fine print in advertising, my problem with Volusion was that I signed a merchant contract that I didn't read. I read all of their advertisement on the merchant account, I read all of the hype on the merchant account, I read all of the FAQ's on the merchant account and nowhere does it state that there will be any additional fees, as a matter of fact they use wording like "Saves you Money", they put alot of wording on what is free free free, but nothing about additonal fees when comparing themselves to PayPal, which I was already using. They show their transaction rate as being lower than PayPal so I figured I would try it. None of the emails leading up to me signing the contract stated "additional fees apply" or "please review fees on page 2 before signing". The contract is not available for preview. So after a my first month and not selling anything on the website I received an invoice from merchant services for $61.77. I was shocked, so I called and cancelled. They said I have to send an email. I sent an email right away from my home account. Two days later I was told I cannot send an email from my home account I have to send it from the address registered with my account. So I sent them an email again from that account and I requested a refund for the $61.77 because there was no disclosure of the fees prior to me signing the contract. They stated that because I signed the contract that I agreed to pay the fees, and that I would get billed for the current month as well, and that I will also get billed an early termination fee of $99. Okay, now I'm truly upset with them and told them I am not happy with the way this business relationship is starting out and that I feel that yes I have a responsibility to read the contract and I take full responsibilty for my part in this, but I also sayto them that Volusion is not completely devoid of responsibility in the matter. They let me know that they will attempt to get my $99 back as an exception but I am still completely responsible for not reading the contract. I responded to them with a copy of the Federal Trade Commission rules on disclosures in digital advertising and filed a complaint with the FTC. Not to get my money back but to have Volusion straightened out on their practices so as to protect other consumers. I will now be comparing other online store providers.
I have called this company 4 times this afternoon with a simple question. When they get tired of looking for the answer they just disconnect the phone. I have purchased in the past from them but will no longer purchase from this company.