15655 State Route 170 Ste N, East Liverpool, OH 43920
Parking: Lot, Free
Bike Parking: No
Good For Groups: Yes
Good for Kids: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Cuisines: Caterers, Family Style, Take Out
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Below Average
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My family and I went to Adrians tonight and after waiting 15 minutes for a table watched as a man walked in without a reservation was seated solo at a table after being told he did not have a reservation and when the rest of his party was not present. Plus, the lobby could have been much cleaner including the cabinets with the deserts in them. The display shelves were in need of dusting.
Upon watching this my wife inquired and they said that they did not move him up but seated him at a smaller table instead. That was a blatent lie, because he was at the largest table in the restauarant. We decided to leave but not before I let the manager know about the seating issue.
SHE WAS USELESS AS A MANAGER AND HER CUSTOMER SERVICE SKILLS WERE NON-EXISTENT. I have been in customer service for years and I would have retrained or fired one of my manager's for what happened next. Instead of an apology she said why don't you eat somewhere else and proceeded to make fun of my complaint as I left. I decided not to argue or raise my voice because I adhere to the moto, if you argue with a fool then who's the fool?
It turns out this was a great turn of events, because we then decided to try the Mulberry Street Grill downtown and the food and service were excellent. I cannot speak more highly of the quality of food and our waiter (Corey) was one of the most congenial people I have had the pleasure of dealing with for a long time. Save money and go to a relaxed atmosphere with fantastic food.
Since I have came to East Liverppol I have continually heard that Adrians food is o.k. but expensive but until tonight hadn't tried it. Now I never will. Again, you have to know how to deal with the public on some level. OBVIOUSLY THIS PERSON WAS FAMILY, BECAUSE ANYONE ELSE WOULD HAVE FIRED HER BY NOW!!!
The older waitresses tend to be rude and irritating and get frazzled easily when it is busy. Last time one of them told a family member to hold on that she wasn't going to take our order at that moment since she needed to do drinks first and go to another table. What's the harm if We all know what we want? We go frequently because it is generally decent food for a decent price but their customer service really needs an overhaul.