I recently moved to the area about four months ago. I love Chinese, and you are the closest establishment near my home. As such, I have gotten into the habit of going to your restaurant for take-out approximately 2-3 times per month with an average $30-$50 order every time. My first experience with you was extremely negative, but I let it slide. Specifically, I placed an order that was going to be ready in about 15 minutes. After 25 minutes your establishment called me and asked (in a very derogatory tone) “where are you?”, and “are you coming to pick up the order?” I responded that I was and I would be there shortly. He stated “Oh well your food be cold, no complain.” That was STRIKE 1. The next few times I visited with no complaint, although the customer service and hospitality were negligible to non-existent. For example, when I requested hot sauce and duck sauce for my egg roll, the response was “I have no hot sauce, it in back.” I then requested he go get the hot sauce from the back; however this seemed to be an extremely huge request because it was done with a huff, a puff, a sigh, and total general dissatisfaction. STRIKE 2. During yet another visit, I had a coupon for $5 off the order. I gave the lady my coupon at the beginning of the checkout process and she conveniently “forgot” to take the coupon off the order. I admit defeat on this one, as I did not realize the mistake until I was home. The next day, I went in (with my receipt) and told the cashier that the coupon was never taken off. They refused to reimburse me the difference…so they gave me another coupon for the next time I came in. STRIKE 3. At this point, I was extremely hesitant to place the last order after all the difficulties.. I placed an order yesterday, and provided the coupon I was given a week and a half prior. The lady stated “sorry, coupon expired.” I calmly explained to her I received the coupon from the manager who forgot to ring the coupon, and I would appreciate it if she would honor it, or let me speak to the manager (the guy who made the mistake last time and gave me the new coupon). She said “no, you cannot speak to him, and no coupon.” Now that was the absolute last straw! Come on people, you are running a restaurant in the customer service industry! I am in there every other week placing about a $40 order every time! Do you seriously not want me as a customer? Are you making that fantastic of a business that you can forego a loyal and good customer? Let’s do the math…Let’s be conservative and say I order approximately $80 per month over 12 months….that’s about $1,000 per year. That is not something to push aside!I then related that if she did not honor the coupon I would not accept the order. She stated “Fine, I no Care.” Well, let me say this. I am now making it my mission to write a review on every website to inform individuals of your negligence, customer service, demeaning responses, derogatory attitude, and ridiculous operating procedures. I am horrified that your business remains open by the way you treat people, and I will never enter your establishment again. I will tell all my friends about what a horrible place you are, and my experiences there, and I will recommend the other numberous Chinese restaurant surrounding you such as China Wok and Joy Inn. How about this….China Wok actually honored YOUR coupon as a competitor!!!! That says something about how a business should be run! Take notes!