My luggage was lost and the airline hired Deputy Delivery Service. I received my bag the next morning. Driver was very courteous.
Didn't find what you were looking for?
Please help others by helping us do better.
They got the job of returning a delayed United bag to me from Logan Airport. It took them more than 10 hours (although I am 20 minutes from the airport), they provided me inaccurate information by phone, failed to update web tracking, and actually hung up on me when I complained that they did not meet their delivery window.