Russell's Tree & Shrub Farm
9800 Transit Rd, East Amherst, NY 14051
Fax: (716) 689-0712
Russell's Tree & Shrub Farm LLC
Russell's Tree and Shrub Farm
Russells Tree And Shrub Farm LLC
Price Range : Average
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Great service! I went in not knowing what I wanted to plant at my house. One of their sales associates was very great, walked me through the garden center and showed me all of the options I had. He was polite, knowledgable and answered every question I had. 3 years later I couldn't be happier with the shrubs, flowers and trees he suggested. I go back every year for mulch. It's an awesome place!
I am giving Russell's 2 stars mainly because of the friendly staff, otherwise it would be a one star establishment. I am new to the northern part of the Buffalo area and unfortunately had to move away from the nurseries that I knew well. I drove by Russell's and saw many cars and figured if it was that busy they would sell quality plants and trees. I was wrong. I visited many nurseries last year and ironically every plant that I bought from Russell's is dead one year later while all of the other plants and trees that I bought at other nurseries thrived. Also, the prices are outrageous. I guess I will stick to buying rocks from them. They will not die.
I purchased a 4' Vandrwolf's Pyamidal Pine in 7/06 for $164.99. I paid for delivery and professional installation. By August of '06 the tree was entirely brown and diseased. A rep from Russell's assessed the tree as being diseased but did not tell what disease it was or how it was that it died so quickly. In a conversation with the manager it was uncertain if they would replace it. But, a week later an employee disclosed to me that their entire shipment of Vanderwolf's were diseased and most had died. In a subsequent call to the manager, he agreed to replace it. In 10/06 the Vanerwolf's pine was replaced with a 5' concolor fir. I paid another delivery fee but it was professionally planted for a "nominal fee". By 5/07 the concolor was browning badly and not growing. A rep from Russell's found nothing wrong in the way that I cared for the tree, ie., watering, fertilizing, location. He did find burning on the branches that he said was from handling and shipping but that the tree would recover. By 7/07 the entire tree was brown. I called Russell's again and they argued that I already had had a replacement and my "quota" for replacement had been met. I argued that the first tree was sold to me diseased and that now the second tree had completely browned in less than a year and no negligience had been found on my part. After much dispute they agreed to replace it with another concolor. I took delivery on the 3rd tree in 9/07. I paid another delivery fee and professional planting was refused. By November '07this tree was also browning. Panicked, I called Russell's and was told that they didn't want to hear about another dying tree, it would not be replaced and refused to send a rep out to look over this 3rd tree. By spring of 2008, the entire tree was brown. I called Russell's again and explained to the manager but he would not listen only stating the same as before plus that I had met my quota for replacements. In looking over the warranty on-line it does not state a limitation for replacements but the manager asked that I not call again. In a conversation with growers at both Menne and Arbordale nurseries they state that it takes a very long time for an entire tree to turn brown and certainly longer than 6 months. It is my opinion that Russell's is selling dying trees and hoping most consumers will think it's because of something that they did. I did everything right. I shouldn't have had to pay for additional deliveries when the fault was Russell's but I did in order to be cooperative. I shouldn't have had to pay for additional planting but I did. Russell's does not live up to what they advertise (replacement) and wouldn't have with the first tree had I not found out that the entire shipment was diseased. The customer always pays the price! Don't shop at Russell's.