Badcock Home Furniture &more
5659 Calhoun Memorial Hwy, Easley, SC 29640
I am an existing customer with Badcock and I recently went in and purchased a washer. It was to be delivered and I was given a delivery time of 1pm-5pm. The driver came at 12:25pm, without notice he was coming early, and I was not available because I expecting him at 1pm earliest. He knocked but I didn't hear him so he left a nasty message on my phone. I called him back 10 mins later and apologized that I didn't hear him because I wasn't expecting him that early. He told me that he had moved on to the next delivery, which was understandable, and said I wasn't getting my washer because he was taking it back to the store. He was extremely rude and hateful during the call. I called the store and spoke to a sales associate and explained what happened and she was very rude to me also and told me I wasn't getting the washer. The guy that sold me the washer was very nice but these two were so rude and disrespectful, I will never shop with them again.
I contacted their corporate office and they acted like they didn't care. They DO NOT value their customers! I spent 15 years as a manager in retail and you do not treat customers this way!
Yikes! Thank you for bringing this to our prompt attention. We assure you that our Corporate Office is very interested in customer feedback of every kind. We apologize for the lack of customer service you received. Our Team will look into this further, and we appreciate you pointing out an area where we can improve.