Went into this store to switch to Sprint. Was told about the Clean Slate program. They told us we would get the Visa cards to pay off our phones from the previous company in two weeks. The phones were supposed to be shipped off the next day to start the refund process. One week later the phones were still sitting in the store. One month later we are still trying to get our payment from Sprint even though they have the phones in their possession. We were also assured we would have the same service as we did with Verizon. This was FAR from the truth. I have yet have a phone call that has not been dropped. I would save yourself the trouble and not visit this store or use Sprint. It may be cheaper but you get what you pay for.