O'Reilly Auto Parts
12205 Old Glenn Hwy, Eagle River, AK 99577
TollFree: (800) 755-6759
Toll Free: (888) 327-7153
TollFree: (888) 327-7153
I love the Eagle River store! I was very impressed and appreciative of "Nathan" who was eager to help me with my situation. He is of the younger generation and I overheard him ask each customer if they were military! I showed him my radiator cap and asked him he could tell tell me if I needed a new one, he not only confirmed my suspicions but also took that extra step to show me how I could tell myself! He even offered to put it on for me, which I thanked him but was able to do myself. I did ask him if he would come outside and assess a situation with me pertaining to a leak. I told him I already had an appointment to put in the shop but was curious as to what he may have thought. Nathan took another step above and beyond what I had expected and asked his supervisor "Phil?" if he would come take a look as well. Phil too was helpful. I so appreciate their knowledge and the way Nathan "over delivered" on my customer experience! I left feeling confident in Nathan's knowledge and passion for his job-he made me feel valued and appreciated and I only spent about $5. I know I can trust him with my money-no matter how big or small the amount! O'Reilly's is the "Go To Place" for Auto Parts, Knowledge and Customer Service! This more mature woman wants to say "THANKS A MILLION NATHAN!"
I'm military and I've been going here since the store opened. While not every item receives a military discount, I've never experienced being ignored/disrespected. Don't know what the hell tundradog06 is talking about, sounds like a self-entitled veteran. Great store, helpful staff, better prices than other stores in eagle river.
Note to Military Users, Reilly's does not give a true military discount on all items like NAPA or Carquest. The Eagle River Alaska store has a group of young employees and appear to resent the military and pretty much ignores you when you ask for one. I personally wrote the company and received a party line answer, "we have implemented a military account at each of our locations; upon verification either through ID or last 4 numbers of the SSN the military discount is automatically calculated by our point of sale system; this calculation is variable ranging up to 20% off." I have intentionally purchased 50 items since this letter and showing my military ID not the first item showed a military discount. As a retired military service member, I no longer use their stores.