Eagle River Polaris
16835 Snowmobile Ln, Eagle River, AK 99577
Fax: (907) 694-6710
TollFree: (888) 738-8555
Eagle River Polaris Llc
Eagle River Polaris/ Arctic Cat LLC
Eagle River Polaris/ Arctic Cat
The service from the shop was unbelievably poor. If you are going to use the get the price up front and shop around. The service manager was a total joke when it came to warranty work on my machine. He had new parts installed on my Ranger and never told me thy were not covered under warranty. I bought the same parts online for $125 when he was trying to get me for $530. I will personally never shop there again or recommend them to anyone.
I had a great experience with the purchase of my Ranger. Paul was a pleasure to deal with. He gave me such a good deal I almost felt guilty...... almost............ I called every dealer in the state, but Paul's initial offer was significantly better than anyone else's.
Good initial service, follow up is poor. I ordered an arctic cat, in stock, with additions, including windscreen, hotgrips, and other things. It has been over a month and the wrong windshield came in three weeks later, called, still waiting. At one point a snotty counter young guy told me I was going to have to pay to have my hotgrips, and cargo box put on, even though the original sales was for the machine all put together, and the reciept showed a three hour set up. Still waiting. I have no confidence in this place other than to sell you something, and then SEE YOU LATER!
We asked very black and white, performance oriented questions regarding a new wheeler purchase, comparing 850's Polaris with 550's Polaris and after being pushed toward arctic cat (why sell something you don't want to sell) the sales associate (maybe manager, who knows, he never greeted us or introduced himself) asked if we were "power mongers" for considering the 850. We finally cut it and left when he told me I was trying to push him toward telling me why I needed the 850. Not to mention half of what he said about Polaris was inaccurate. We will not be back and would not recommend this business to anyone.
Most of these guys are pretty good. Most of the time. But you got to watch their service manager Matt to make sure he doesn't sell you something you don't need.
Felt it worthy to ask you to give me a call 907-694-6700. If you feel unfairly treated would love to have a resolution. If you have a hard time with an item you purchased or felt it was pushed on you please call I am always open for discussion. In all fairness we try to repair units to a point where it would be safe and relaible to take in the back country of alaska. We all spend time in the out doors across alaska and love nothing more then to see you out enjoying the service you recieved at your dealership. thanks and sorry if you felt mistreated.