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Eagle River Polaris

Map & Directions
(7 Reviews)

16835 Snowmobile Ln, Eagle River, AK 99577

(907) 694-6700

CLOSED NOW
Today: 9:00 am - 6:00 pm
Tomorrow: 9:00 am - 6:00 pm
22
YEARS
IN BUSINESS
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General Info
Established in 1997, Eagle River Polaris & Arctic Cat provides a range of all-terrain vehicles, snowmobiles and watercraft. The company offers shock and crank rebuilding and valving, and cylinder boring and replating services. It operates a service department and provides welding, fabrication, tire repair and estimation solutions. Eagle River Polaris & Arctic Cat maintains a parts department that offers various vehicle accessories. It is a distributor of products from several aftermarket vendors such, as Carver Performance, Holz, DragonFire Racing, SLP and Speedwerx. The company also maintains a sales department. Additionally, Eagle River Polaris & Arctic Cat provides online ordering options.
Hours
Regular Hours

Extra Phones

Fax: (907) 694-6710

TollFree: (888) 738-8555

Payment method
visa, amex, discover, mastercard
AKA

Eagle River Polaris Llc

Eagle River Polaris/ Arctic Cat LLC

Eagle River Polaris/ Arctic Cat

Other Email

Categories
Motorcycle Dealers, Snowmobiles

Reviews

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Jason W.
Edited: 10/03/2017
Overall
Expertise
Selection

The service from the shop was unbelievably poor. If you are going to use the get the price up front and shop around. The service manager was a total joke when it came to warranty work on my machine. He had new parts installed on my Ranger and never told me thy were not covered under warranty. I bought the same parts online for $125 when he was trying to get me for $530. I will personally never shop there again or recommend them to anyone.

Paul M.

09/18/2017

Overall
Expertise
Professionalism
Selection

Very poor customer service, stood at the counter for 10 minutes without being asked if I was helped, counter clerk was looking on google so I asked if he was helping someone on the phone and he said no. So I had to ask for help.

Rodney B.

05/11/2015

Overall

I had a great experience with the purchase of my Ranger. Paul was a pleasure to deal with. He gave me such a good deal I almost felt guilty...... almost............ I called every dealer in the state, but Paul's initial offer was significantly better than anyone else's.

Loren P.

09/09/2013

Overall

Good initial service, follow up is poor. I ordered an arctic cat, in stock, with additions, including windscreen, hotgrips, and other things. It has been over a month and the wrong windshield came in three weeks later, called, still waiting. At one point a snotty counter young guy told me I was going to have to pay to have my hotgrips, and cargo box put on, even though the original sales was for the machine all put together, and the reciept showed a three hour set up. Still waiting. I have no confidence in this place other than to sell you something, and then SEE YOU LATER!

doylemedic

05/19/2013

Overall
Waste of time

We asked very black and white, performance oriented questions regarding a new wheeler purchase, comparing 850's Polaris with 550's Polaris and after being pushed toward arctic cat (why sell something you don't want to sell) the sales associate (maybe manager, who knows, he never greeted us or introduced himself) asked if we were "power mongers" for considering the 850. We finally cut it and left when he told me I was trying to push him toward telling me why I needed the 850. Not to mention half of what he said about Polaris was inaccurate. We will not be back and would not recommend this business to anyone.

sparks1

05/22/2012

Overall
Most of these guys are pretty ...

Most of these guys are pretty good. Most of the time. But you got to watch their service manager Matt to make sure he doesn't sell you something you don't need.

claimed iconBusiness Response06/29/2012

Felt it worthy to ask you to give me a call 907-694-6700. If you feel unfairly treated would love to have a resolution. If you have a hard time with an item you purchased or felt it was pushed on you please call I am always open for discussion. In all fairness we try to repair units to a point where it would be safe and relaible to take in the back country of alaska. We all spend time in the out doors across alaska and love nothing more then to see you out enjoying the service you recieved at your dealership. thanks and sorry if you felt mistreated.

This listing has been claimed by a business representative.
sfranj

08/14/2010

Overall
Excellent Business

I bought 2 2010 Sportsman 500's from Eagle River Polaris. I have nothing but good things to say. Everything discussed concerning the sale was exactly what was put on paper. I definitely recommend them for all Polaris ATV needs! Thanks for the smooth transaction!