In mybook® Health Collection (edit)

Added to your health collection.
Removed from mybook!

We took this business out of your health collection.

Eagle River Dental

Map & Directions
(1 Review)

11723 Old Glenn Hwy Ste 207, Eagle River, AK 99577

(907) 341-4313

CLOSED NOW
Today: 8:00 am - 5:00 pm
Tomorrow: 9:00 am - 6:00 pm
34
YEARS
IN BUSINESS
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Accepted Insurance

Eagle River Dental has not yet specified accepted insurance plans.

Specialties

Additional Specialties: General Dentistry, General Dentist, Dental General Practice

About

Biography
Eagle River Dental is a top-notch dental office serving patients from Anchorage and the surrounding communities at the welcoming Eagle River, Alaska office. With the help of a friendly staff, the practice’s team of experienced dentists can handle any of your oral health needs with care and compassion.
At the office, Michael G. Crookston, DDS, DDS, and Brett C. Kocherhans, DDS practice the full scope of general and cosmetic dentistry. Their expertise ranges from more involved procedures, such as porcelain veneers, dental implants, and bridges, to routine checkups and fillings.
At the office, you’ll benefit from the most cutting-edge dental-care technology, including digital X-rays, same-day dental crowns, and dental cone-beam computed tomography (CT) to produce 3-D images. Aside from representing the most advanced high-tech in the field of modern dentistry, the sum of these parts ensures that you get the best possible care while in an Eagle River Dental chair.
If you have a problem with your teeth or gums, the team can enhance or even redesign your smile to have it looking its very best.
Eagle River Dental doesn’t lose sight of the personal touch. The team prioritizes your comfort and convenience, no matter how big or small the procedure. With a warm, friendly staff you’ll always look forward to seeing, close personal bonds are the norms.
To join the Eagle River Dental family, call or use the online booking tool today and schedule a time to come in.

Services

Services/Products
  • Dentists

Location & Hours

Main Location

11723 Old Glenn Hwy Ste 207

Eagle River, AK 99577

Location
Parkgate Bldg
Hours
Regular Hours
Mon:
Tue:
Wed:
Thu:
Fri:
Sat - SunClosed
Extra Phones

Phone: (907) 694-8610

Fax: (907) 694-8626

Neighborhood
Downtown Eagle River

Payment

Payment Method
master card, visa

Other Information

Other Link

website

Categories
Implant Dentistry, Cosmetic Dentistry, Dentists, Pediatric Dentistry
Other Information

Insurance: Delta Dental Premier

Provided by

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Overall

I hadn't been to dentist for several years, I asked a friend for a referral and she said that she'd had a client who had seen a dentist in Eagle River who had made payment arrangements for expensive procedures. As I needed work that exceeded my insurance payment I expected that this was what I needed.



I called the office, the phone was answered by a nearly polite lady who booked my initial appointment. I’d asked briefly about payment arrangements, she denied knowing anything. Upon arrival at the office I noticed in the paperwork a check box to indicate whether or not I would like to discuss payment arrangements. At the conclusion of the appointment I scheduled a follow up visit in which my work would be done. I was told to expect to need to pay in excess of $750.00. I complained, insisting that I had a brief discussion about this, indicated same on their new patient paperwork and had not had the expected discussion. At this time I was told that there were no payment arrangements to be had nor open for discussion. I then asked them to prepare a reasonable estimate of what I could expect to pay after the insurance payment. They stated that they had given that to me. I explained that I would find it very difficult to come up with nearly $800 and that based on my discussions with their office, their documentation that I expected other consideration. After intense debate about how to accommodate them I arrived at the conclusion that I could borrow against my retirement to fund this work. I told them that I would proceed to attempt this and would call a week before the appointment to confirm that I had been able to do so. Before I could call I rec'd a certified communication containing my xrays and a letter declining me as a patient.



I called and asked about this and was told that I had been rude, which in my opinion under the circumstances is quite untrue. I am an upstanding and well respected member of the Eagle River community, the President of a statewide and widely recognized arts organization based a scant mile away from this mans office and am considered anything but rude in my sphere of influence. I have a reputation of making things work despite challenges and believe that reasonable people attempting reasonable things can always negotiate to a reasonable outcome.

I do not however tolerate misrepresentation of any kind, particularly of this nature. I am of the opinion that the person who made the initial appointment had been given instructions to propagate initial appointments as these are for the most part easy, involve little of the dentists time (I got ten minutes) and result in a higher than average charge. In my occupation I deal with professionals of many sorts and fortunately find this sort of behavior rare but when it occurs I am reticent to do nothing about it. I urge you, should you find yourself in my circumstances accept no commitments from this office unless they are put in writing. The result of this event has for a short time crippled my retirement savings and placed my needed dental work at risk (my insurance pays only so much) as this man has in essence taken payment and given me less than it's value. I have no respect for people who cheat the system either on purpose or if by accident if they are unwilling to even attempt to correct it.