I've been a customer for over three years now. Honestly I'll say it's not the best nor the worst I've ever encountered but since it's the closest, it's my LFS. I agree that the store is dark, tanks look dirty and the dry goods section doesn't always have what you need. I do think the new guy is pretty knowledgeable and very helpful. They are now making improvements and addressing some of the concerns in other reviews. I urge you to give them a try as we should support local businesses. With honest feedback and a willingness to attract and retain customers, we can have a great store in our backyard..
These folks are great! They answer every question, if you ask...no one bothers you otherwise. Their prices are often less than the chain stores. They have helped me set up 2 aquariums. The first was in 2009 and I knew nothing, but they helped me every step of the way. When I set up my new tank in 2012, I still had a card with a store credit and they honored that credit with a smile. When I stupidly bought 3 platies from Petsmart, one died and my whole tank became sick, they helped me cure my tank...even giving me meds and advice and cautioning me to wait to add new fish even after I thought everything was cleared. Without their help, I feel I may have lost all my fish and I certainly may have added new fish too soon. Also as a novice, I was ready to buy much more than I needed but the staff helped me find what works best instead of just selling me the highest priced items. I now stay an hour away but still travel to Triangle to buy my fish and supplies.