I love these people. This is by far the best vapor shop I have ever been to. They are knowledgeable and very helpful. Even though the return policy is kind of bad, it is completely reasonable considering how electronic cigarettes are small and can break easily. So I have no problem with that. Their juices are great, the prices are impeccable compared to other vape shops. Plus they have genuine products, not knock offs that others sale. They don't try to rip you off by selling you something that you can't find coils for at other vape shops. Overall my rating is a complete 5 stars. Friendly, educated, reasonable people.