Huge waste of time. They didn't help at all and now tell me to go to my pcp or the ER....because they are incompetent. Hurt my knee, so went here rather than ER or PCP..Made sense at the time. But since they didn't help me at all, I wasted my time going here and should have gone to ER or my PCP.
3116 N Duke StDurham, NC 27704
I must say that I had a great experience with Cara Gambill,PA at Duke Orthopedics. I injured my left wrist one evening after 5:00pm and didn't have many medical options. I heard about the Duke Urgent Care from a friend. I was worked in at the clinic with Cara Gambill, PA. She was very professional and knowledgeable. I look forward to my follow up visit with her and I would highly recommend her to anyone.
I went to Duke Urgent Care South.
It is incredibly difficult to get a travel clinic appointment. The appointment phone number on the web site is a runaround. You have to fill out a web form and wait for them to call you 'within 24-48 hours.' *Eight days* and two phone calls later, they still had not contacted me. When I finally reached the coordinator, she said they couldn't see me until next month. If they had told me that earlier, I would have looked elsewhere because I have a deadline to meet. I am going to PassportHealth tomorrow--one simple phone call. I would give zero stars if I could.
Horrible experience; complete waste of time (and money). DO NOT make the mistake we made of going here. My husband's thumb was extremely swollen and he was in such intense pain that Vicodin wasn't even touching it. We were seen by a PA, Cara Gambill, who basically ran back and forth between us and the hand specialist dr (who we never saw....and he never saw my husband's thumb...just gave orders on what to do based on what she told him). She sliced open the side to try to drain it; nothing happened but a lot of blood. We were told to come back in 2 days if the pain was still there. The pain got insanely worse so back we went. She looked at it and said to schedule an MRI to know if surgery was needed. Meanwhile, he was dying in pain. We scheduled the MRI and they told us the first available appt was for exactly 1 week from that day. A WHOLE WEEK! Completely unacceptable. This was on a Friday. By Saturday he couldn't take it anymore so we went to the ER. The doctors there could not believe what we were put through and the fact that the PA was going to make us wait a week to see what happened. He was immediately admitted to the hospital, had surgery and was in the hospital for 5 DAYS! They were concerned about MRSA. Imagine if we would have waited for the MRI! I will never, EVER, go to anything Duke related again. HORRIBLE, HORRIBLE experience. To say I'm mad is the understatement of the year. I am tempted to send my bill right back to them because it was a waste of our time, he was in pain that could have been relieved earlier and it could have become a LOT worse.
Don't go here! Spent 1 1/2 hour for a "brief" travel appointment. Totally inefficient, nobody seems to know what they're doing. There was hardly anyone waiting when I got there and loads of staff. Yet I was left to wait in examination rooms 3 different times. Probably waited 1 hr, and talked to the doctor and nurses 30 mins. Everybody seemed to be very hesitant about the information they were giving me, going through it line by line from printouts. I have been to travel clinics in Canada, Australia and the UK never encountering this kind of inefficiency and lack of experience, or sky-high vaccination prices for that matter.
Terrible experience. I never thought such an established practice would be as horrible at communicating. Several years ago I came to Duke orthopedics to get my wrist checked out. They didn't even do any tests and wrote it off as 'arthritis' (I was 16 at the time.....?). 6 years later when it was interfering with me practicing dentistry I decided to return to see if they could do anything for me. I went to an appointment with a PA, Joseph Schink (spelled wrong, it was something like that), who took MRIs and X-rays of my wrist. He said that the office would call me back once my results were in. 2 weeks later I had to call them since I had heard nothing from them. The front desk had no idea what I was calling about and had to ask me my provider and basically reenter me into the system. I kept getting told it was a "new system," but that is honestly not my problem. Get better training. You're dealing with patients here, not someone at a McDonalds drive thru. This was also not a one time occurrence either.When I was finally followed up with, he said that he would refer me to one of their orthopedic surgeons, David Rouche (spelled wrong again, close enough). He again assured me that someone from the office would follow up with me and schedule that appointment. I called back after not hearing anything from them and tried to schedule the appointment. They had no idea why I was scheduling the appointment or what was even supposed to happen at this appointment. I said I had no idea, and that I assumed it was some sort of consultation. Again, they didn't know who I had seen, or why I was getting this referral. They actually didn't even know what I was getting seen ABOUT. When we finally figured out what was going on, I was scheduled for the first week of August (it was June at the time). They called and told me that he all've a sudden decided he wasn't going to be in the office (not a family emergency or anything, just that he wouldn't be there) so I had to reschedule. With my rigorous school schedule, I could not schedule another appointment until the first week of September. When I finally got to my appointment, he told me what was wrong and that we had a few options, one included surgery. I was aware of this and that was the option I was prepared for since it had been going on for over 6 years and the chances that it would heal itself was a far fetched notion. He also recommended cortisone shots to see if it healed because I "wasn't experiencing any constant pain." Hello, I'm a DENTIST. I'm using my wrists constantly. During school I have a break, so I wanted to get the surgery done before I was out practicing because I can't just take 6 weeks off work. He insisted on the cortisone shot and then to call back if I had any issuesThat was dumb. I should've known they wouldn't ever respond. I kept trying to call back and was transferred to the 'nurse's line' where it didn't even have a voicemail, it just kept ringing so I couldn't leave a voicemail. After a couple of times, I finally got a voicemail from a nurse who basically said that she saw I called and she assumed it was about the cortisone shots not working. After calling back several times after that, with no response, I wrote an email to the duke webpage infuriated (I had been nice this entire time) and said that I would withdraw my business and write a negative review on every website I could if they didn't respond. So here it is. Please do not waste your time. Unfortunately my insurance confines me to the duke healthcare system so I'm going to try another Duke clinic. Maybe they can have half the competence and respect that I would expect from fellow healthcare providers.
This was the worst medical experience that I have had, and likely the reason most people self-diagnose to stay away from hospitals and clinics like these.Late into July this year, I came across a nasty sty. Fearing a more severe infection, I sought out local clinics in which I could travel to fairly safely. I was uninsured at the time, but knowing that I at least had a sty, I expected a reasonable fee for the visit. Arriving at 11am to a full lobby, I signed in and politely noted that I would be just outside on the phone with my parents. I also noted my phone number and asked to be called should I miss my name called out by a nurse. The current wait time then was less than one hour. One hour after sign in, I noticed that no one had contacted me. I returned to the interior of the clinic to find that my information had been crossed out. There was no call attempt, and several employees were in the reception area planning lunch for the day. They simply put me back in the queue to wait again. Ninety minutes in, a nurse brought me to an information gathering room, where she filled out the standard useless information. I was escorted to an examination room where I was left unattended for an additional 35 minutes. Just as I was preparing to give up and leave, a nurse came into the room and asked if I was still waiting for someone. She then closed the door, and I overheard her speaking about the doctors and nurses forgetting I was in the room. About 5 minutes later a nurse came into the examination room with a hefty looking eye treatment kit, only to leave for another 5 minutes. Not even 10 minutes after her return, my examination was completed, having used only one glove and no additional equipment. The examination took all of 3 minutes to complete, with the additional time spent waiting for the nurse to gather take home information on the sty. Returning to the lobby, I found my account to be used for payment missing the appropriate funds. I had to contact my virtual bank to handle the fund transfer, and this process cost me an additional 30 minutes. Approaching three hours at the clinic, it was time to go to reception and pay. The receptionist then informed me that the nurse had not processed my paperwork, and that I would have to wait, yet again, for an additional 15 minutes.Three and a half hours into my visit, for a 5 minute consult, resulted in a $298 bill. My instructions were to grab some over the counter ointments, all of which I had already purchased, and wait about a week for the sty to drain itself.This visit was necessary, but the agony of waiting such a long time and the $300 hole in my wallet was not, given the service provided. I am going to dispute these charges, as they are unreasonable and do not justify the services provided to me.