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Specializing in Japanese Auto Repair in RTP

General Info
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Brands
Acura, Honda, Lexus, Mazda, Subaru, Toyota
Payment method
all major credit cards
Other Emails

Categories
Used Car Dealers, Automobile Inspection Stations & Services, Auto Repair & Service, Automobile Electric Service, Brake Repair, Auto Transmission, Auto Oil & Lube, Mufflers & Exhaust Systems, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automotive Tune Up Service, Tire Dealers
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Reviews

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Sudheer S.

01/19/2013

Overall

This was my favorite garage, when I lived in Durham. One of the things I missed when I moved out of NC was an auto mechanic that was as reliable as this place.

bramblesbird

03/04/2010

Provided by Citysearch - 
Overall
excellent place!!

I went to this place because a couple of my friends recommended, but after I used it once, I've made my mind to use it only. To be honest, it's really the best place I've ever been to, with fast and quality service, and very fair price.

Last weekend, the shifter cable in my car is broken down. I called aaa and it towed my car to a place called chapel hill tire car care center, which is extremely expensive. They called me and said the problem would cost more than 1000 and took more than one day to repair!! I don't trust them, So I called aaa again to tow my car to wasp. There they only charged me less than 200 and took less than half day. I'm just so surprised. And also, the worker there are very nice and friendly.

Before I went there, my friend told me that if wasp gave you one price, it's hard for you to find somewhere else with a cheaper price. I doubted it. Now I believe and also trust the quality of their service. I think I'll go there only in future with my little mazda and recommend this place to other people because it's really good!

iowaknit

01/10/2009

Provided by Citysearch - 
Overall
No ordinary garage!

Driving an old car with over 300,000, you get your fair share of moments in which a mechanic is needed. Bring new to Durham, I had heard great things about WASP from my neighborhood listserv, and let me just say, they are all true!
I am so happy I found them - the mechanics are the friendliest mechanics I've ever met, and they even took the time to get to know us and then, upon picking the car up a few days later, remembered to ask how school was going... absolutely amazing! The waiting room is clean and has WIFI (a big plus!), and my mechanic mentioned that in the spring they plant a garden each year and that it is wonderful place to sit and watch hummingbirds- yes, they are no ordinary garage, to be sure! To top it all off, they do great work on your car at a good price!

Babamille

10/13/2008

Provided by Citysearch - 
Overall
Best auto mechanics in the known universe (no they didn't pay me to say that)

These guys are the best! I have been using them for over 15 years and would not consider going anywhere else. I won't even buy a brand of car that they don't work on.

They explain in everyday words what the problem is, what the options are for fixing the problem, the safety risks of the various options, the cost etc. In figuring out what to do for any unexpected problems that come up with my vehicles, I feel like I am a partner with them in the decision making process.

I have never felt any pressure from them to perform any recommended repairs. The only time there was even subtle pressure was the one time they tried to talk me OUT of something. I wanted to replace an engine in a vehicle with over 200,000 miles whose life expectancy for other systems (like the clutch and transmission) was unknown.

You can depend on them to be honest, to do good work and to charge a fair price. It doesn't get any better than that!

arsbadmojo

09/18/2008

Provided by Citysearch - 
Overall
Honest, quality work

I never let on that I know anything about cars when I take them for service. Playing dumb gives me a better chance to sniff out honesty in a mechanic. I'm not a mechanic, but I've worked on and understand cars enough that I usually have a pretty good idea of what the problem is before they've taken a look.

I found Wasp based on several positive reviews here and elsewhere. I can verify that the reviews are indeed true - these guys are as honest as they come. I gave ample opportunity to be upsold, and it just never happened. They'll fix what's wrong and nothing more unless they honestly believe it's a safety issue - and I appreciate that.

Plus the waiting area! Couches, lots of different magazines, soothing fountain, wireless internet, classical music, good art on the walls, a couple iMacs, good coffee - what IS this place?

My mechanic was female this time around - said she was new, forget the name, maybe Emilly? Very sharp, very well spoken, very polite. Wouldn't hesitate to have her work on my car again.

I read another review here that they aren't the fastest - and that may be true, but think about it - would you want work on your car rushed? I wouldn't. And there's a reason they're so busy - they're a small shop that's honest and good!

cleversweet

01/29/2007

Provided by Citysearch - 
Overall
Efficient Serivce & Fair Price

I went there to check the condition of my car. They provided friendly and quick service, even if we did not make any appointment. I like the way they do business, supporting customers with candid options. Unlike the other mechanics who boasts in an area you are unfamiliar with, WASP's priice was much less than expected. I will definitely go back for any service in the future.

judygehrig

12/06/2006

Provided by Citysearch - 
Overall
Fast, friendly service that's done right the first time

We've been coming to WASP with our cars for over 13 years and have always been more than satisfied. Their prices are more than fair, they are great with offering options and explaining them clearly, and they are all so nice!! Even the waiting room is pleasant -- it has a soothing fountain, views of their outside butterfly garden (complete with porch swing), gourmet coffee and tee (free) and NO TV, but with free internet connections instead. Furthermore, oil changes are even faster than those so-called quickie places (and at about half the price). WASP is super!

shoe_pup

07/24/2006

Provided by Citysearch - 
Overall
Reliable and trustworthy

I'm very happy with my experience at WASP. They will do some diagnostic beforehand and offer me different options. More than once I've aggreed to one price and then have them come back with another--even lower. I refer friends and family.

riverrat63

04/24/2006

Provided by Citysearch - 
Overall
13 years & 3 cars

WASP is a mechanic-owned garage that assigns a specific mechanic to your type of vehicle (Honda, Mazda, Subaru & Toyota) so you know who is working on your vehicle all the time. They are honest, and have solved several quirky problems for us in the past 13 years with Mazda and Honda vehicles. I'd never go anywhere else. Their prices are extremely fair. Old fashioned service and high speed connection. That's awesome!

nzach

12/15/2005

Provided by Citysearch - 
Overall
Go here if you don't work

The people are great, the service is ok. But they will take 8 hours just to fix a thermostat. The convenience of them driving you hoem is nice. But if you work full time or have kids, dont expect to have your car done fast. The speediness of their service is horrible. When you make an appointment, add on about 5 hours to it before they even look at your car to begin with.
I never in my life have dealt with such slow turnaround time on auto repairs. Great service, cruddy timeliness.

cyasuda

08/28/2005

Provided by Citysearch - 
Overall
great garage

Nice people working, helped me a lot settling damage done to my car by an oil change company. They were also a huge help while I tried to select a used vehicle replacement. Always friendly and gave me honest opinions: I felt like they gave the right solution for me rather than the solution that could drum up more business for themselves.

nashkato

11/19/2002

Provided by Citysearch - 
Overall
The best garage around!

WASP is an incredible garage. It's a little hard to find and it's not fancy, but these guys are the best. They are friendly, honest, and do the job right. They don't oversell and they will discuss options with you about what can wait and what shouldn't if you're trying to keep the cost down. I highly recommend them and wish that we could take all of our cars there. They specialize in Japanese imports but might (not sure) do some American cars on occasion. No Euro cars, unfortunately.

Durhamite

10/10/2002

Provided by Citysearch - 
Overall
Honest and Skilled

We've had consistently good experiences at Wasp. They're very good about letting you know your options - what the cost will be, what needs to be done, what you can put off if you're strapped for cash...

Their work is consistently good; everything they've fixed has stayed fixed.