Triangle Tropical Fish
3600 N Duke St Ste 36, Durham, NC 27704Add Hours
Specialties: Marine Fish, Salt Water Fish, Tropical Fish
No coupons available
I've been a customer for over three years now. Honestly I'll say it's not the best nor the worst I've ever encountered but since it's the closest, it's my LFS. I agree that the store is dark, tanks look dirty and the dry goods section doesn't always have what you need. I do think the new guy is pretty knowledgeable and very helpful. They are now making improvements and addressing some of the concerns in other reviews. I urge you to give them a try as we should support local businesses. With honest feedback and a willingness to attract and retain customers, we can have a great store in our backyard..
These folks are great! They answer every question, if you ask...no one bothers you otherwise. Their prices are often less than the chain stores. They have helped me set up 2 aquariums. The first was in 2009 and I knew nothing, but they helped me every step of the way. When I set up my new tank in 2012, I still had a card with a store credit and they honored that credit with a smile. When I stupidly bought 3 platies from Petsmart, one died and my whole tank became sick, they helped me cure my tank...even giving me meds and advice and cautioning me to wait to add new fish even after I thought everything was cleared. Without their help, I feel I may have lost all my fish and I certainly may have added new fish too soon. Also as a novice, I was ready to buy much more than I needed but the staff helped me find what works best instead of just selling me the highest priced items. I now stay an hour away but still travel to Triangle to buy my fish and supplies.
I bought my 29gal set up here. Prices and quality at other chain stores could not touch this store. The kits at the chain stores all came with cheap filters, this store puts together a package with Aquaclear, the best filter in my opinion. Also the employees have answered every crazy question that I have came up with, I have even called on the phone with questions and they take the time to explain everything to me. All of my fish were purchased here, my tank has been going since March and I have not lost a fish or plant yet. Would highly reccomend this store.
08/08/2011Provided by Citysearch -
To preface- I will mainly be speaking to the stores freshwater selection.
First, the good: This is the best freshwater fish store in the Durham area. In terms of fish, the store carries the usual suspects (tetras, danios, angelfish, barbs, etc) as well as some harder to find species. The fish are happy and healthy and are generally of the live variety which is more than I can say for other chain fish stores in the area. Triangle Tropical also has a healthier and more varied assortment of freshwater plants than its competition. There smallish dry good section also has some tough to finds items and brands.
And now the bad: I do agree that the store is a bit dingy and sad. The lighting is very poor, the many tanks that are empty (mainly in the saltwater section) seem dirty and unkempt, the dry goods section isn't close to fully stocked and the staff don't offer a whole lot of assistance. There is some algae (which while unsightly is not an indicator of poor aquarium health) and are even a few little fishy skeletons lurking between some of the walls of tanks. While I know that chasing that overly-energetic fish that jumped out of the water and fell behind a 200lb 20g tank ain't fun, in this case it really must be done.
The reason I say that this store could be great is that remedying these issues would be fairly easy. A thorough cleaning, some new lights, new floor layout and a more proactive staff would make this place shine. They also need some more show tanks as this is what draws people in to the store and gets them excited about the hobby.
While I wait for my sage advice to be acted upon, this store will still be where I go for quality fish and plants.
07/25/2011Provided by Citysearch -
So I'm new to the Durham area having relocated from Michigan and was looking to find some new LFS (local fish stores). Having read these reviews (although old) - I decided to make the trek to the other side of town. Wow was it a HUGE disappointment! This store summed up in one word... DEPRESSING. My husband and I now refer to it as the Fish Graveyard because I'm sure that's where fish go to die. The store is dark (no windows), with rows and rows of aquariums. Perhaps in it's glory days it was full of beautiful sparkling aquariums. Not so much these days. 70% of tanks were not being used. The water was stagnant, the lights were off and algae was growing everywhere. The tanks that were in use still were covered in algae, the fish were all diseased and it frankly was super sad for a fish lover like myself. I couldn't believe my eyes. Aside from the fish being diseased and in terrible water conditions - the dry good selection was as my husband put it, ""A joke"". The store is on the larger side compared to stores back in Michigan. But it was empty and looked like any day now they will be out of business. There were a couple of cool, used, empty tanks near the front door but that was it. 3 people were working the day we went and we were offered no help. When we left empty handed (we went expecting to purchase a LOT of stuff) we weren't even offered a ""thanks for coming."" Perhaps they don't want business? All in all, this store is dying literally and figuratively. I figured if you owned an LFS you would have passion for fish but it was not apparent in the care of their stock or the customer service. Fair Warning: AVOID THIS PLACE!
02/26/2009Provided by Citysearch -
First of all, no warranty on corals. Don't know if that is the custom in this business but given the prices charged, it's a real gamble. Place is dark and dingy. However, quality of fish,both freshwater and marine are top notch. Some of the staff need education. One chap only knows freshwater. Asked a question about a coral and he was clueless. Friendly enough, but there's limited help and they should be up to speed on what they sell.
02/21/2008Provided by Citysearch -
I would like to write a response to mikerr. I am the ""employee"" with which he speaks of. However he is untruthful in his writing. He purchased the AquaC Urchin Pro at an awesomely discounted price of 199.99, against my recommendation. I measured it for him to ensure that it would fit inside his sump, he said he thought it would. I recommended a different protein skimmer but told him that the AquaC had a good reputation. He decided, after looking online, that the AquaC was the skimmer for him. Now, he should have measured his space before he tried to put it in his sump, that is not my fault and I will not be unjustly accused. At Triangle Tropical Fish we try to sell quality products at reasonable prices. How would someone feel if they purchased the protein skimmer he returned with water stains in it? I'm very sorry that he is so angry but this is not my fault. He also did not want to ""exchange"" for anything else, he just wanted his money back. I would not punish another customer for his mistakes. We are more than happy to take returns on items that are in the same condition that they are sold in.
02/20/2008Provided by Citysearch -
I recently went to Triangle Tropical Fish and had the worst experience. I highly suggest you choose another store to accomodate your aquarist needs. The older women that is the store owner has the worst ethics when it comes to doing business. I tried to return a $200+ protein skimmer two days after I bought it and was denied a full refund. I bought this skimmer only after consulting with one of the store employees who assured me that I could use it after I told them about my tank set up. I took the skimmer home and rinsed it (step one in the directions). When I got further down the instructions I was surprised to find out I couldn't use this skimmer at all. When I tried to return it, the store owner said that that I could only get a 75% refund because it was used. I told her I only rinsed it and never hooked it up. She reiterated, ""it's used"" I told her the only reason I bought this skimmer was because her employee assured me I could use it. She stated again, ""It was used "" and that 75% is all I would get back. I thought this to be ridiculous since I only rinsed it in water and that I bought it because they recommended it. I asked to see the refund policy. She stated, ""I don't have to have one"". At this point I was feed up and walked out. What is apparent is her acumen for business is below poor and she does not care for her customers. Triangle Tropical Fish has lost a new customer. All I wanted was a refund or the opportunity to swap out for a skimmer for one that would work with my set up. Save your self some money, time and fustration and go to a store that has employees that are knowledgeable about their products and value the customers.
We have kept wet critters for 41 years. drove 45 minutes from north Chatham county to visit this fish store - well worth the trip! they have the cleanest fish tanks we've seen in an established store. The fish stock was mature and colorful and looked well fed, NOTHING like the ratty fish at the big-box stores. the store is small but stuffed with goodies. excellent freshwater plants - bought a giant aponogeten ulvaceous with a bud ready to bloom, great price. we bought 3 mid-size Turquoise Australian Rainbows with excellent blue color, full bellies, all active swimmers, also very good price. finally, we walked out with a Coralife Aqualight - 48 inches, with 2 compact florescent bulbs in, total of 130 watts, yowee zowee do my plants love it! fish look gorgeous with this light, too! the price for the light was less than the online discount pet stores charge when you add in the shipping. excellent buy! check this place out !
This is by far the best fish store I have ever been in. They have a large selection of fish, corals, plants and products I've ever seen in a small family owned operation. The owners are almost always there and helpful. The rest of the staff are just as knowledgable. They have a great selection of fish foods, fresh, frozen or dried. I would never go elsewhere, I always get just what I need there at a good price.