3222 Guess Rd, Durham, NC 27701
|Mon - Fri:|
Tri-Wave Carpet & Vinyl Inc
Tri-Wave Carpet & Vinyl
Wheelchair Accessible: Yes
Parking: Lot, Free
They put carpeting down in a 375 sq foot space, that had been prepared, the carpet had already been removed. It still took them all day. Honestly, I didn't mind that it took them all day, I wanted them to do a good job. I left to pick up my kid from school and they meet me in the driveway, saying we're done and good bye. I came into a playroom that was dark. The curtain were originally tucked up so not to get in the way of the work. They had closed the curtains....well, I'm a MOM, it made me wonder what is wrong....what are they hiding? Lumps in the carpeting, many big ones, where it was not pulled tight. I called Tim and said they closed the curtains to hide the job they did. He actually tried to give an excuse, but I call it like I see it. The sun poured in across the carpet and you could see it! He said he would quickly call them and have them come back and fix it. Okay, they came back and I showed them where the lumps were, not that it wasn't obvious. They said they would try to fix it. After 10 minutes, one of the men asked me to take a look. There were still two other lumps. He complained about the concrete flooring and said the carpet was pulling from the wall. I asked, "how can we make it right?" "Carpet has been put down of concrete floor before, it's what we removed before you got here. " I said. They stayed another 5 minutes, I walked out on my back porch on the phone and they ran out the door. Seriously ya'll, they ran out the door, no fixing anything!!
This review will be updated after I talk to Tim about what we can do to fix this.
I did not need to talk to Tim after all. Ms Sue, the owner, looked at the pictures of the work and was not satisfied with the quality or how her men treated the job. So she had her best Kevin, to come out, assessed the situation and he set the men to work making things right. I am SO Grateful!! It is a Company of Quality that stands behind their work. This company did just that. :-)
05/23/2012Provided by Citysearch -
We just got carpet installed by Tri - Wave and they did such a wonderful job. They were professional, friendly, and highly efficient. Our experience was great from the start. They helped us choose a high quality carpet that was cost-efficient because it was a remnant.
03/26/2012Provided by Citysearch -
We had a couple of stains from dinners in the living room so we called Tri Wave because we have used them in the past and they did an outstanding job then. They got to work on the stains and then they worked on the whole rug. And again they did a great job. The rug is clean and looks as good as new. Highly recommended
02/02/2012Provided by Citysearch -
We hired Tri Wave to install ceramic tiling to the pool and spa area in our backyard. The crew that came out was great, very prompt and worked efficiently. I also really appreciated how well they kept the surrounding areas clean, and did not destroy the grass. We are even going to have them come back to install some new hard wood floors through the house in the spring.