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Tri-Wave Carpet

Map & Directions
(43 Reviews)

3222 Guess Rd, Durham, NC 27701

(919) 471-2243

CLOSED NOW
Today: 8:00 am - 5:00 pm
Tomorrow: 8:00 am - 5:00 pm
25
YEARS
IN BUSINESS
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Hours
Regular Hours
Mon - Fri:
Sat:
Services/Products
  • Floor Tile
  • Carpeting
Brands
Armstrong, Congoleum, Domco, Dupont, Harris Tarkett, Mannington, Mohawk, Stainmaster, Wunda Weve
Payment method
master card, visa, discover, financing available
AKA

Tri-Wave Carpet & Vinyl Inc

Tri-Wave Carpet & Vinyl

Tri-Wave, LLC

Categories
Carpet & Rug Dealers, Carpet & Rug Cleaners, Carpet & Rug Pads, Linings & Accessories, Floor Materials, Floor Materials-Wholesale & Manufacturers, Flooring Contractors, Rugs, Tile-Contractors & Dealers
Other Information

Wheelchair Accessible: Yes

Parking: Lot, Free

Reviews

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Dana K.

03/14/2018

Overall
Expertise
Professionalism
Selection

They put carpeting down in a 375 sq foot space, that had been prepared, the carpet had already been removed. It still took them all day. Honestly, I didn't mind that it took them all day, I wanted them to do a good job. I left to pick up my kid from school and they meet me in the driveway, saying we're done and good bye. I came into a playroom that was dark. The curtain were originally tucked up so not to get in the way of the work. They had closed the curtains....well, I'm a MOM, it made me wonder what is wrong....what are they hiding? Lumps in the carpeting, many big ones, where it was not pulled tight. I called Tim and said they closed the curtains to hide the job they did. He actually tried to give an excuse, but I call it like I see it. The sun poured in across the carpet and you could see it! He said he would quickly call them and have them come back and fix it. Okay, they came back and I showed them where the lumps were, not that it wasn't obvious. They said they would try to fix it. After 10 minutes, one of the men asked me to take a look. There were still two other lumps. He complained about the concrete flooring and said the carpet was pulling from the wall. I asked, "how can we make it right?" "Carpet has been put down of concrete floor before, it's what we removed before you got here. " I said. They stayed another 5 minutes, I walked out on my back porch on the phone and they ran out the door. Seriously ya'll, they ran out the door, no fixing anything!!

This review will be updated after I talk to Tim about what we can do to fix this.

I did not need to talk to Tim after all. Ms Sue, the owner, looked at the pictures of the work and was not satisfied with the quality or how her men treated the job. So she had her best Kevin, to come out, assessed the situation and he set the men to work making things right. I am SO Grateful!! It is a Company of Quality that stands behind their work. This company did just that. :-)

abadill535

06/04/2012

Provided by Citysearch - 
Overall
They are very punctual! They are so

They are very punctual! They are so nice and professional! They do the best work I have ever seen!!

jefff254

05/23/2012

Provided by Citysearch - 
Overall
We just got carpet installed by Tri -

We just got carpet installed by Tri - Wave and they did such a wonderful job. They were professional, friendly, and highly efficient. Our experience was great from the start. They helped us choose a high quality carpet that was cost-efficient because it was a remnant.

tartt13

05/07/2012

Provided by Citysearch - 
Overall
good job

Your cleaning services are unmatched by any other I have tried. Thanks so much Tri wave, you make my home really shine.

cindyb86

04/25/2012

Provided by Citysearch - 
Overall
good jod

I highly recommend Tri-Wave Carpet-- a local business that does great work.

cinderelli3de

04/18/2012

Provided by Citysearch - 
Overall
Great service....

Very detailed orientated they really do a great job

eva4work57

04/11/2012

Provided by Citysearch - 
Overall
great service

You all really provided excellent service. We have 3 dogs and every time your crew leaves from cleaning our carpets, it really looks like we have a pet free home (for about 3 hours...) Thanks for everything Tri Wave!

ellyjenns

03/28/2012

Provided by Citysearch - 
Overall
Good job

Super job, couldn't have asked for a better job!

beenfelizbarry

03/26/2012

Provided by Citysearch - 
Overall
Great service

We had a couple of stains from dinners in the living room so we called Tri Wave because we have used them in the past and they did an outstanding job then. They got to work on the stains and then they worked on the whole rug. And again they did a great job. The rug is clean and looks as good as new. Highly recommended

jjones23472

03/13/2012

Provided by Citysearch - 
Overall
Will use again

We had some great service from Tri Wave and they did an amazing job on my carpets. I just wish I had the foresight to get my couch cleaned too but I will definitely use them again. Thanks for the awesome cleaning.

jimmym49

02/02/2012

Provided by Citysearch - 
Overall
Great Craftsmanship

We hired Tri Wave to install ceramic tiling to the pool and spa area in our backyard. The crew that came out was great, very prompt and worked efficiently. I also really appreciated how well they kept the surrounding areas clean, and did not destroy the grass. We are even going to have them come back to install some new hard wood floors through the house in the spring.

laneysmith36

01/17/2012

Provided by Citysearch - 
Overall
Would HIGHLY Recommend Tri Wave

We had Tri Wave come out before we had a dinner party on the recommendation of a friend. All I could say was wow when they were done. I am embarrassed to say the carpet was a completely different color after they were done cleaning. Amazing job!

dakotatimothy

12/22/2011

Provided by Citysearch - 
Overall
Looks Great

Thank you for all of your assistance. You helped me find the perfect flooring for my house. Looks great! I will definitely recommend you guys!

shortylynne1988

12/08/2011

Provided by Citysearch - 
Overall
Best in Town!

I have used Tri - Wave to redo almost all the floors in my home. They are the best in town and I would recommend them to anyone! Thank you!

superman100077

11/30/2011

Provided by Citysearch - 
Overall
Great selection of flooring and wonderful job installing. Cu

Great selection of flooring and wonderful job installing. Customer service is definitely their forte.

trishabraxton04

11/08/2011

Provided by Citysearch - 
Overall
a pleasure to work with.

I have used these services commercially and for my home and I am always very satisfied with their work. They are professional and courteous; a pleasure to work with.

kennethwhitehorse

10/25/2011

Provided by Citysearch - 
Overall
Straight Forward

While it was being cleaned and repaired the guys would phone me to let me know the progress and assure me that all was going to be okay. He was very thorough, very professional, very straight forward.

original13nc

10/25/2011

Provided by Citysearch - 
Overall
Highly recommended.

Tri-Wave cleaned wall-to-wall carpeting throughout the upstairs level of our house, as well as runners on two staircases. We are very satisfied with their service. They are knowledgeable, prompt, nice, and professional. Highly recommended.

lamarc80

10/21/2011

Provided by Citysearch - 
Overall
amazed at how clean they got my floors!

I'm very amazed at how clean they got my floors! I use to think it was ridiculous to pay someone to do something you could do yourself but I'm the first to admit; I'm not a professional. I will definitely use them regularly.

trinas73

10/18/2011

Provided by Citysearch - 
Overall
Great Company

They did such a good job in my kitchen. It looks beautiful. Works were very quick and efficient, and also very kind. Great company!