3300 Guess Rd Ste 5, Durham, NC 27705
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11/16/2011Provided by Citysearch -
Once again I was stung by the awful customer service that seems to dominate Durham. I dropped off 3 articles of clothing on a Monday & was told they'd be ready for pick-up on Wednesday after 5pm. It just so happened that I was in the area when I went for lunch Wednesday so I decided to stop in to see if my clothes were ready. It was 2 o'clock in the afternoon. When I handed the lady my ticket stubs she looked at them and said, ""This says they won't be ready until AFTER 5pm, but I'll look for them anyway."" She proceeds to find all 3 articles of clothing ready for pick-up and tells me it must be my lucky day. As she approaches the cash register she points to the ticket stubs and once again tells me that it says they wouldn't be ready until after 5pm! Who does this? Do you get pleasure and joy out of badgering your customers? I told her if it was going to be a problem I wouldn't bring my things back to that store. And I pointed out that it was 2 o'clock in the afternoon, only 3 hours prior to the time she had written on the ticket, and that if my clothes weren't ready then I very seriously doubted they would've been ready at 5pm! On a positive note, they did do a good job cleaning my clothes, but I refuse to pay someone to talk to me like I'm an idiot!