Roto-Rooter Plumbing & Water Cleanup
331 W Main St Ste 307, Durham, NC 27701
Schedule Service OnlineBook Now
|Mon - Sun:|
TollFree: (800) 529-1105
We have been very pleased with our recent experience with Roto-Rooter. All the techs were very professional and we are happy with the results. Especially wanted to mention that Jameka Craney, "JC", was extremely professional and her promptness was very appreciated. She had to make several trips to the house and she was courteous to call ahead and arrived when she said she would.
Roto-Rooter came out and quickly dispatched the difficult clog in our bathtub drain. This gentleman (John) had been out to our home before a couple of years back and unclogged our twin sinks next to this tub. Those sinks have never been clogged since! We highly recommend Roto-Rooter!
I have an older house, and the plumber had a really hard time with my clog. He tried everything and finally had to cut the pipe under the house. It was a big job, and he worked all day and even an hour past his usual end time. Unfortunately, my bathroom was a mess when it was over, and he left a gaping hole in my tub where the switch thing that closes the drain used to be. I say used to be because the mangled remains was left on my bathroom floor. I had to call back the next day, and they sent another guy to fix the hole at no extra charge.
The one good thing I can say about our experience with Roto-Rooter is that the first guy that came out and worked on our drains was a very nice person who worked hard while he was there. He cleaned one of our drains and replaced the flushing apparatus on one of our toilets. Two week later, we had to call back due to continued problems with both issues. The next guy that came back (from Roto-Rooter) was extremely unhelpful. He showed up almost an hour past the time window he had given us. He didn't listen to my explanation of what had been going on, and without even looking under the house at what I was describing (or looking at anything else), told me what he thought was "probably" going on, which he quoted $1800 to fix. We declined and called a local, independent plumber to come evaluate the problem. The local guy fixed the root issue and then some, including a poor installation of the flushing apparatus, for less than a third of what Roto-Rooter quoted us. I'm just sorry we wasted as much money on Roto-Rooter as we did in the first place. Don't waste your time and money here.
The service repairman actually arrived within an hour after I made the service call. I was pleasantly surprised because I normally have to take at least a half day off work with other companies. He assessed the problem and gave me a quick estimate. I approved the estimate and he made the repair very quickly. I would highly recommend Roto-Rooter for all of your plumbing needs. They are very professional.
I had an appointment between 12-4 and he came at 5. Stayed until 7:30 and still did not fix the problem. Sabotaged my whole day on Sunday. He had to come back next day and told me he would come in the morning. Didn't show up till the afternoon and made my son late for class. Fixed the problem but he tracked mud all through my house and my bathroom was a filthy mess! I had to spend my evening cleaning up the mess which I did not appreciate since I had been up since 5 that morning. He also took the screws for my drain cover home with him the previous evening and had to go to Lowes and get me some more. That took him over and hour and I had to call him and asked where he was and he said that he had an emergency with one of his children. I have never had such an unprofessional person work at my home. I think Roto-Rooter should reevaluate employing this individual. Makes the company look very bad.
The plumber that serviced my family is William. William is very knowledgeable and extremely helpful. We appreciate his professionalism and fast service. He identified the problem quickly and solved it. William provided us with excellent customer service.
Jacki and Sydney
I had two upstairs toilets that were running water. I contacted Roto-Rooter on Monday evening (around 5 pm), assuming I would get a mid-week appointment. The lady that took the call was very nice and provided me with a few same day options! She told me someone would come out that afternoon and I would receive a call before the technician arrived. Five minutes after I hung up with her, another lady called me to let me know that the designated technician would be out within 30 to 45 minutes. The technician did arrive within that time frame and he was very professional, courteous and knowledgeable. He explained (thoroughly), what the issues were with each toilet and the best recommended way to fix the issues. He quoted me a price and showed me the breakdown of the costs. He also patiently explained the warranties and any other questions I had. He repaired both toilets within 25 minutes and the work was completed as if I had two new toilets! I recommend Roto-Rooter to anyone.
I had a clog in my main line that 3 different plumbers could not fix, even though they said it was fixed. Then I finally got fed up and called Roto-Rooter. The technician know right where the problems were, and fixed them promptly. No more drain problems. The only down side to my experience was the guy with the camera never showed up or called me when he was on his way (if he did show up). I don't know because one of the clogs was out in my yard, so he could have come without me having to be there. Its all good though. I give Roto-Rooter an A+
Had a clog and had a local plumber out to help, but he only had a 30' pipe snake. Call Roto Rooter and they had a person out the next day, showed up on time, was very courteous, removed the toilet and snaked out the clog, cleaned up after himself, was was on his way in less than 2 hours. Sent the camera crew out to verify that the blockage was resolved - clean bill of health. Great job guys!!
Had a leaking water pipe under the dishwasher on a Friday night. Called Roto Rooter and they came within 90 minutes with an initial assessor who was able to pinpoint the root cause of the leak and told me what the plumber would probably have to do to fix it. Then the plumber arrived within another hour, he managed to patch together a pipe clamp for the shut-off valve under the sink, and removed the defective copper pipe. Very courteous and very efficient even at the late hour of the night.