On The Double Locksmith 24-7
1920 E Nc Highway 54 Ste 50Durham, NC 27713Map & Directions
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I've used this company in the past here in Fayetteville, NC. The technician has good customer service skills and was able to develop are rapport with me which gave me the confidence to use this companies services again... Today however, I called the business (1-888-281-2386 FREE) to get all my doors lock change. I got the impression that the representative did not want to help me so I told him that I will call his technician direct. I didn't foresee a problem, figuring that the technician will report the job in however, the representative called me back saying that the technician will loose his job if I did that and attacked my character as being a bad customer and in so many words say that I am jipping the business by calling the technician direct.. I tried calling back to speak with the owner and he said he was the owner... I just cant believe an owner will yell and attack a customers characteristics like that... I don't call the locksmith often and don't know the protocols. I've never known an owner to do something like that. I would think that they would want to gain business not loose it. I will share this negative experience with anyone I know not to bring business to this establishment. Poor customer services skills
I would stay away from these guys... I went there today with a very simple request and all they wanted to do was tell me it could not be done. I needed a new Weiser lock set to the same pattern as an older Weiser lock, then I needed 6 keys cut. All they kept talking about was how I had a Weiser key and the new Weiser lock had a Quickset keyway. I am not a locksmith but I understood how to do this and these guys were clueless. I drove to Busses in Raleigh and made the same request, and they understood and how to do it.. 6 min later I was out the door with pins reset and new keys made.
A very best locksmith in town/maybe state!I lost my keys and called ON The Double and they where there on the double.They came my home lest in 15 min and did very professionel work.Was friendly,fast,and had a good price.Mr Andy Brotzman came out and made my day,thank you...I highly recomind that you give them a call when in need of a locksmith!