Becker Automotive

The Becker team has maintained and serviced our cars for almost a decade, starting with a Volvo S60 & Toyota RAV, now a BMW X3 and Toyota Camry. The prices are fair and work performed in a timely manner. We like to keep our cars in the road as long as possible (200k+ miles) and Neil Becker helps do it affordably. He is an honest, pragmatic, problem-solver with fair pricing who won't recommend unnecessary work. If all businesses operated with the same level of integrity we'd all be the better for it.

I have never had anything but excellent experiences bringing the two family Volvos (1998 and 2005) to Becker's. They are honest, thorough, reasonably priced, and respectful. I never feel that they look down on me because I am a female. Neil even repaired my seat belt the same day I e-mailed about it--and free of charge.

I want to prefrence this by saying I very rarely find anyone that know more about the rear wheel drive Volvo's than me I have been working on them for myself for over 30 years, and everytime I have run across something I can not figure out Neil can and does it almost instantaniously. If there is a part I can't find for my favorite 78' 245 he has it or can fix my broken part. I have always found him to be honest and fair, and you can not stay in business as long as he has without being both. |urham is lucky to have a business like this.

Just got back from Becker. Not happy. I have always been told to go to becker with my volvo so I did. Very knowledgeable about the car good conservative people love that but terrible communication. I needed ONE fuel injector was told that they would order it. took my car back to have the work done and was told that the cost would be $295(when they ordered the part) but when I called them back to check on the work I was told that the cost was $545. I was not told about the $250 increase. They told me that they tried to call me but phone rang 6 or 7 times and they got another call so he did not leave a message nor did he call me back to get my permission to do the work. So I get a $250 increase in my bill and I should be OK because they did not know that they can only buy a set of injectors not just one so they installed all five injectors. He did take a$100 off but I was also threaten that if I was not happy with that then my other chose was for him to take out the injectors and I can pick up the car tomorrow (in a very he is in control voice and manner) paid him the $447($100 off) told how close he was to getting a wiping. It is not about the money it is about customer service. He had two phone numbers one was my work the other my cell. Call me before you add $250 to my bill.

Had to take our 1998 Volvo V70 Wagon in 5 times to get service done correctly. We had it towed to Becker's on 3 separate occasions and over a 4 week period, we were able to drive our car a total of 5 days between services. All the service work was for the same problem - no fuel getting to the engine. I finally called our former mechanic in Ohio and a mechanic at an NC Volvo dealership to diagnose the problem. Both mechanics explained what should be done and I told Becker Automotive and only then was the problem corrected. In addition, each time I picked up the car, there were grease marks left around the hood, the door frames, and inside the car on the driver's door panel. I also had to clean out an empty pop can left on the front floor. This company was recommended by a tow truck driver but after our experience we will never use Becker again, nor will we recommend it to anyone.