I called at 6pm on a Wednesday and they answered. I though i would not have got a hold of someone that time of day. A tech called me back to help through my problem. I didnt know if I should do anything like cut the unit off, check breakers or something. He was able to instruct me on what needed to be done. They worked with my work schedule to have a tech out to fix my unit. The tech was great!! He was able to determine the issue within 15 minutes, gave me all the pricing so I knew exactly what the cost were before doing any work. He quickly made the repair and checked everything to make sure it was all working. I like how he explained everything to me in a way that I understood what the problem was.