We rented a full size car last week and when we went to pick up the car we anticipated (Malibu or Fusion) was not there. We were offered a Hyundai SUV and the agent tried to make us pay more per day and I flatly refused and stated we would cancel. After some haggling we did not pay any extra. The car was filthy inside and out, had only a half tank of gas, tire pressure was down 6 lbs each tire, it had no windshield washer fluid so we added some to later find out the line was cracked so washer was not working. We had to vacuum and clean the car inside before we took our trip. The only good thing I can say was car got very good gas mileage. We have always rented from the local Avis in the past and I expect we will return to them in the future.
The only issue I had was the fact that my reservations were for Saturday (July 27, 2013) but since Uhaul called me late Friday (July 26, 2013) and changed my reservation to Sunday (July 28, 2013) the $50.00 credit for guaranteed reservation didn't apply. I think this was unfair, we missed a lot of important plans for Sunday because we couldn't move has we planned Saturday. We are very disappointed. We felt cheated. This was a major inconvenience. But the sad thing is you guys as an organization won't care or do anything about it!!
Recent weekend rental started off a little disconcerting, however; I greatly appreciate their policy;“We'll pick you up”. The management team Corey, Frederick and Joy, were all very professional, courteous, and accommodating. In each instance when working with the public it's important to give honest feedback; there is always room for improvement and growth, comparative overall; Enterprise provides an exceptional service and it was a delight to work with the Durham Enterprise Team. Continued Satisfied Customer Thanks again!
Reliable, professional, discreet and first class. I would recommend John and his team to anyone looking for a transport service. We have worked together for over 5 years and each job has been something I have not had to think about. The stress of transfers is always removed by John and Hilum impeccable efficiency. From the initial enquiry to the execution of the job, I have total peace of mind and regular complimentary comments from my clients regarding the vehicles and the drivers!
Very unprofessional. The service was not very convenient. I actually dealth with the manager and he gave me a hard time. Then put into a car with no gas, I had to request that thread be filled up and the wait 15 mins while he left to go get gas. The car was messy in the back it red vacuumed, I will never rent from Enterprise again
Great service from RDU to Greensboro at a reasonable price. Will sure call again. Thank you Tony