Horrible experience at Massage Envy Erwin Mill in Durham. Went in 15 min before appointment and waited 30 min (therapist got to me 15 min late). So far - that was okay. Explained that I like hard massages, and therapist confirmed that she could do that. Started massage, and she was just pushing on my back. It felt horrible - it wasn't a massage at all. After 5 min, I asked if she could actually rub/massage me. She informed me that she had a hurt thumb and couldn't do any kneading at all. I politely asked if another therapist was available, and informed that no one was until 3 hours later - so I cancelled the massage and left.I called the next day and politely asked manager for a credit to my account (they wasted 1 hour of my time), or a discount off of a future $49.95 massage. Unable to offer any discounts at all - only add-ons.Very disappointed with Massage Envy. If the therapist was unable to do work due to hand issues, she should have told me before I met with her. Management was not helpful.
3500 Westgate Dr Suite 504Durham, NC 27707
From Business: Special $20. off first massage.Gift certificates available.Sarah specializes in holistic massage therapy. Sarah is here to support your wellness with natural heal…
My masseuse put this first timer at ease immediately and I left without the tension in my back and shoulder I've been carrying for months. Pedicure and manicure were top notch and they are also home to my favorite stylist. Anyone who can make my hair look THIS good is a miracle worker, and Aaron is just that!
Just moved here to the Durham area and I love this place, it's a little smaller but it really hit the spot for a new facial that I received from Cindy! Can't recommend this enough!
Healing Waters USE TO BE A GOOD SPA.. NO LONGER THE TRUTH STAY AWAY!!! The entire staff has changed and they can care less about their customers. I WOULD NOT GO BACK THERE EVEN IF THEY PAID ME. The service provided there is horrible now, I have been getting botox there for a while but the last 2 times have been absolutely unpleasant!! The botox i received on my last visit made my face lumpy and when i called many times I was hhung up on. So i showed up there and you would think the manager would have helped me when one of her tach messed me up.. NOT ACCEPTABLE!! STAY AWAY FAR AWAY!! MONEY HUNGRY & THEY WILL RUIN YOUR FACE!!