I wasn't able to book an appointment but the "scary" lady gave me some things at home I could try for my complaint. She was extremely helpful and had amazing knowledge of holistic medicine. Also, I found her accent quite charming and did not have any difficulty understanding her at all. I did not give her 5 stars because I haven't had an appt yet, but gave her 4 stars for knowledge and kind service. She's old-school and direct; not to be confused with rude.