I eat at Texas RoadHouse very often but I don’t usually eat at the one in Durham. The experience was disappointing as there was a 5-10 minute wait that turned into 20 minutes(unexpected). When we finally sat down we were relieved but had to wait several more minutes before seeing a waitress and getting drinks. Once we ordered (both steaks well done) we received 2 bloody almost not even medium rare steaks. VERY disappointing. We got those sent back and made new & they brought out extra green beans for us (nice) but this time the steaks were more blackened(burnt) than a well done steak should ever be (OUTBACK GETS ME RIGHT). I felt that was on the shady side since on the MENU IT CLEARLY SAYS “WELL DONE = NO PINK) but there was shit loads of pink and blood gushing all over my plate. Disgusting! The waitress was trash. We barely got timely refills and she never gave us the bread we kept asking for. We always had to ask a whole other waitress. What really set me off was the fact that the waitress... as shitty as she was... had the NERVE to TAKE my change after I paid for the meal. Never in my life! & you wonder why people don’t give tips? She’s lucky my husband is the non confrontational one. She would have been fired on the spot. Long story short. Don’t eat at Texas Roadhouse Durham. Their waitresses steal change from customers!
We eat out or get takeout every night. Texas Roadhouse has always been one of my go to places because I loved their 1/2 oven roasted chicken. I was so disappointed to learn they removed that chicken diner from their menu. We will not be returning until they decide to add it back.
Very disappointed.Ordered a family pack. Wanted all white meat. Willing to pay. Lady cashier told me she could not give me all white even if I paid extra. What?? Customer satisfaction?? Now U know why I quit going.
Frequent there for the food. Food is great but the atmosphere is let us say casual. The guy's behind the counter need lessons in customer service. The lady was great! I have referred people there if you want down home southern BBQ!
They have really fresh salads here. My mother really enjoyed the salads and the drinks, they also have a great bar and the people are so polite and attentive.