There is one bad review here but it seems to be in direct conflict to my experience for 10 years and recent reviews on Yelp, local.com, Manta.com, their recent award for Best of Durham, an A+ BBB rating and so on. There 20 years in business under one owner and a top notch lead mechanic and the fact that their pricing is well under the dealers for Audi, BMW, Mercedes, Mini, Volkswagen.
As a single woman, I have been a customer here for years. I am completely 100% satisfied in the service I have recieved. They are Up front NO BULL! I never have to worry. These are the key words to discribe these folks: Integrity, professional,, Dependable, Friendly, Curtious, Gentlemen, Excelent Machanics.
Jacob's Glass was the only company in the Raleigh-Durham area that could do this: I had to have a fish tank glass cover cut to fit. They did it in a matter of hours.
Always quality service and products with Jacobs Glass Company. Very honest & friendly.