The finance team reached out to me personally to rectify some confusion over the terms of a warranty. I'll keep you posted!
1013 Southpoint Auto Park BlvdDurham, NC 27713
From Business: Johnson Lexus of Durham is one of the largest Lexus dealerships in the Southeast. It offers a range of sedans, convertibles, hybrids and sport utility vehicles. J…
I recently went there for an oil change and i decided to refill the transmission fluid after i had suspected it was empty. I was told that they needed to do a diagnostic test on the transmission before they can refill it with the fluid. I asked for the price of the transmission fluid and they said it was sold for $20.00 per quart and that i needed about five quarts all together. When they finished the job i received a bill of $400.00 They billed me 28.78 for one quart and they claimed they had put in seven quarts. I thought the transmission takes only five quarts of fluid .They could only tell that my radiator was leaking and that it was connected to the transmission which made the transmission fluid to leak also. I later called the parts and confirm the price of transmission at $19.99 per quart. They lied to cheat me and reap me off my money. Folks, be careful with these people and look at your bill before you pay them because they may jack-up the price without you knowing.
I have finally scheduled service on 10/30/2015 3 pm to take care recall safety issue per manufacturer notice sent out. Upon reaching the service center the service technician indicated that they do not have part and asked me come later once I receive an updated recall notice from the manufacturer. Before scheduling called every week and requested to reschedule thrice and every time when I called the purpose of the visit is to take care recall safety issue for Mazda 6 2005 and they confirmed that we will take care no problem and no one indicated that the part is not available. Prior to this service I visited in April 2015 for routine maintenance and requested to take care the recall safety issue and the service specialist said as the part was not available and asked me to come later. All the time I am asked to come later as part was not available. I want to let you know all that before scheduling the service, please make sure your request will be taken care when you arrive rather disappointed and wasting your time.
MY MAGNUM WENT INTO WHAT CHRYSLER CALLS LIMP MODE. IT WOULD NOT GET SPEED BEYOND 20 MPH. I TOOK IT TO SPORT DURST AND THEY HAD IT FOR TWO WEEKS WITHOUT FINDING OUT WHAT THE PROBLEM WAS. FINALLY THEY TOLD ME THEY DIDN'T KNOW WHAT THE PROBLEM WAS. I TOOK THE CAR TO A LOCALLY MECHANIC SHOP AND WITHIN A HALF OF DAY, THEY HAD THE CAR FIX. IT WAS A 30 AMP FUSE. I WOULD NOT RECOMMEND ANYONE TO TAKE THEIR CAR TO SPORT DURST FOR REPAIRS. THEY GAVE CHRYSLER A BAD NAME.
Honda Loyalist DisappointmentMy very first car out of college was a Honda Civic and I loved that car. Honda has had my brand loyalty since then...up until I had the worst every customer service experience in my entire life. And I will never, ever purchase a Honda again as a consequence...We bought our daughter a Honda before moving to North Carolina. Shortly after moving here, she experienced a weird issue with her rear view mirror -- it kept falling off. When we took her car to this dealership, we were told by the service representative that 'they don't deal with that issue.' Huh? Apparently the rear view mirror isn't considered their service responsibility. We walked out that day and sought an auto service company that could reattach the mirror. We have had to reattach that mirror SEVEN times, the last incident took a chunk of the glass off of the windshield. Now you may think that -- well, the heat of this area is cooking the glue and causing the mirror to fall -- sure, that's what we thought initially, but this last incident took place in the dead of winter on a 20 degree day!!I contacted the parts department of the dealership thinking well, maybe the mirror is too heavy, maybe a lighter mirror would solve this never ending issue. I was advised by a most friendly parts department representative that 'sure, we've got several options for you. just come on in and we’ll look through the catalog together to decide what will work best.’ And so I came in the following day, went up to the Parts Department window and explained my reason for being there. In the next five minutes I was told the following:Him: No, there are no other rearview mirror options.Me: Her mirror has dropped off six times, and the seventh time it removed a chunk of the windshield. Him: Maybe it’s what she’s using to reattach the mirror.Me: No, it’s being done by reputable auto service stations because the first time it happened your service department told me that didn’t do that work.Him: Well, you could talk to the Service manager so he can explain why they don’t do that work.Me: I really don’t want an explanation of why Honda doesn’t do the work, I’d like a solution because without the mirror the car becomes unusable.Him: Well I can’t give you a solution. Actually, I’ve worked here over twenty years and I’ve never heard of this issue of the rearview mirror falling off.Me: Google this — HONDA rearview mirror falling off & you’ll see over 75K returns to that inquiry. It is a problem.Him: Not in this region, it must be happening elsewhere.Whatever. Then I left knowing I’d never enter a Honda dealership again.
Yes this is a long review, but I think it speaks to the character of this new dealership: I Worked for several exchanges with the internet liaison. Set a time to work a deal on a specific vehicle. Cleared out my vehicle and gathered all info to trade The next day I confirmed a Prearranged time to come by to drive and purchase the vehicle. The sales manager was ready and would be waiting to appraise my vehicle. I cleared an opening in a busy work schedule to get over to see things through. When I arrived the sales manager gave me a big smile and laughingly said " I just sold that car 10 minutes ago". No honor, no respect for promises to a customer, no respect for the effort I made to be there. Not even a call to at least tell me of their dishonor and save me from driving there and having someone also drive my vehicle for trade. Most importantly no shame whatsoever. I immediately left. Wrote a complaint email to the Internet advisor and general manager. I never heard a word from the Internet salesman. I guess he suddenly forgot how to use email. The general manager replied that they were being " Sympathetic" to the person who asked to buy the same car I was scheduled for. No shock, he then offered to sell me some other car. If they have so many why not offer those to the other customer? Summary? If you want a dealer that operates the bait and switch like a sleazy used car lot, this is the place for you. When a place is so willing to screw a potential customer, how well do you think they'll treat you if you have an issue? One star is more than they deserve. I'll stick with Mercedes of Raleigh, well worth the extra miles.
Mike took great care of my service needs . I was able to come in without an appointment and get my vehicle serviced very quickly.
I purchased my first Honda and it was a great experience. Karl C. was my sales person and he was very patient with me. It only took the finance manager 1 hour to do all the paper work ! I highly recommend Crown Honda of Southpoint to everyone.
My service associate, Matt King, did a great job addressing my concerns and answering questions thoroughly. I felt that he was honest and eager to help me financially with his knowledge of current specials and promotions. He exceeded my expectations of a service visit by contacting a separate department to answer some outstanding questions I had about my vehicle's purchase agreement. He was upfront and honest about the estimated cost of service. I was impressed by his professionalism and high level of quality service. Taking my car to Crown Honda at Southpoint is always a good experience!
Had my Accord's first oil change and tire rotation. Joseph Defranceco took card of me quickly. Also washed my car. All was done at no cost to me. Great experience.