Had furnace issues on my Pop-up Truck Camper, but they did a great job troubleshooting the issue and got it working again. Very kind staff as well as professional. I highly recommend them for RV service!
Jamie was a very helpful,knowledgeable and professional assisting us with all our questions to help with our purchase. We would like to thank Robbie who helped walk us through the Comet for his experience and confidence in starting our Travel Trailer adventures. Also a special thank you to the technicians for making sure all components are working correctly.
Several problems with new fifth wheel. The most recent was with the slide not operable. Was asked to bring it in five days later. Did so and got call ten days after that asking questions about which slide. They had not looked at it yet. Said that it would be minimum three weeks to get parts. I called the factory three weeks later to see why so slow on parts delivery. Their records showed they had been shipped and received weeks ago. Called Tarpley's and they had the parts. Took unit in three days later as per instructions. Checked next day about pick up and the had not looked at it. Had to wait over the weekend before they got to it. Total of 48 days to get the slide fixed. Ironically, one of the selling points was ease of fixing a malfunctioning slide compared to the old style.
I want to let you know how much we appreciate Tarpley RV. It has been over two years since we purchased a 5th wheel and we love our new lifestyle. Our decision was made easy by your attention to details and Mike from the service department was very helpful as well. He even called us recently to let us know there is going to be a recall on our model but the part was already taken care of for us last summer. After this long, we are amazed and appreciative that your personal service has continued. We will be headed back to Tarpley's again.
We were treated with great respect while making our decision about buying a new RV, and their price and offer for our trade-in were better than other dealers we looked into. Most importantly, their support since our purchase has been exceptional. It's been three years since we purchased our RV and Tarpley has been there to help with anything we've needed. There is no doubt that we will continue to bring our RV to Tarpley.