7400 Holabird Ave, Dundalk, MD 21222
Phone: (410) 284-6354
Phone: (410) 285-0952
Fax: (410) 284-6354
Gavigans Home Furnishings
10/12/2011Provided by Citysearch -
We purchased a dining set which took 8 weeks to arrive. We thought we were buying solid wood furniture made in NC but actually it is a laminate product made in China. But it arrived and looked good in the kitchen. One month later, the laminate buckled because of a glass setting on top. No one would think you can't put a glass of ice tea on your dining table.
We called Gavigans, spoke to Robert Gavigan himself. No only was he the rudest man we have ever spoke to at a retail establishment, but he refused to even send someone to look at our table. He referred us to Ashley who is the manufacturer. Ashley said the store holds the warranty, so around and around we go. We have yet to gain any satisfaction from the store or the owner.
I would never recommend buying anything for this store. If you are looking to make a furniture purchase there are many good businesses out there that would love for you to come in and spend some hard earned money. We will never step foot in a Gavigans again.
09/30/2011Provided by Citysearch -
The Terms Of Sale on the recipient say: ""As Is"" ""No Service"" ""No Returns"" ""No Refunds"" and No Cancellations.""
Most things are sold as ""clearance"" in order to appear as a deal and to give the false impression that it is a sale or markdown, when in reality, the prices are extremely overpriced and then marked down to a semi-reasonable price with no consumer recourse or protection in the event of a defect or problem.
I purchased two set of lamps by the same manufacture on a ""clearance, one in August, the other yesterday."" I also bought several other items that equaled close to one thousand dollars in subsequent visits.
Yesterday the one lamp from the first purchase stopped working and the other lamp that I bought last night was much more damages on the shade after I took off the plastic.
I came to the store tonight to get some kind of compensation or sericve for the lamps and I was told there is ""nothing they can do for me""
It is deplorable that the policies and business practices of this furniture store allow them to sell malfunctioning and defective merchandise, then not stand by any of the products they sell.
I do not recommend buying anything from them in any way. You will buy a mediocre piece of furniture that you will be stuck with no matter what the condition is or how long you have had it. They take advantage of customers and then stand by a ridiculous terms of sale policy that is insulting and deceitful.