40 Washington Ave, Dumont, NJ 07628
|Mon - Fri:|
Bike Parking: Yes
Price Range : Below Average
Parking: Lot, Private
By Appointment Only: No
Good for Kids: Yes
I would be humiliated and extremely embarrassed to have my name on the Dumont NJ location of this chain. The receptionist Yesenia has got to be the most unprofessional, disrespectful person I have ever come across in any store.
I walked in and asked if a coupon I received in the mail could be used for both myself and my son since we only received one in the mail and we were both customers. I was abruptly told no. I didn't like how I was spoken to and I proceed to say that you will be losing a sale then because my son would not be getting a cut then, and I would not be doing anything other than a cut.
As I was called to the chair this woman rolled her eyes at me ( in front of my son) and proceeded to bad mouth me to another customer in the store (again in front of my son). As I finished and paid, I wrote a note on the receipt for the store expressing that I didn't agree with their decision and I thought it was a bad business decision and proceeded to leave. My son in my defense told her not to roll her eyes and she proceeded to talk back to and disrespect a 12 year old boy and comment that she could "roll her eyes to whoever she wants". Outside he told me what happened and I returned to the store asked her name and words were shared.
I told her that I was going to contact Lisa the manager, she screamed she didn't care, call whoever you want. I told her she had horrible customer service skills and service. She continued to yell at me being harsh and disrespectful. I asked for a business card so I had the number. She refused to give me one but continued to try to belittle me by yelling and carrying on (there were other customers in the store too). I kept asking for a card and she refused. She continued to yell as I asked for a business card. She threatened me with the cops and claims I am no longer welcome there.
Seriously, this is how you treat your customers by talking back to a child and carrying on like a crazy person. Don't worry I won't be back and I will make sure that I carry this message on so everyone I know thinks twice before frequenting a business that degrades customers and worse than that talks back to and degrades children!!!
Shame on her and shame on this chain for allowing such people with so much hate towards the public represent them