I am a prior real estate agent and as a military wife have lived and rented all over the country. Oh the nightmares that our family has had to endure over misguided rental agents. Dirty houses, inconsiderate, greedy, ect… You name it, we have seen it. With that being said, I have to say that I am very pleased with my rental experience from Shiprock management. Our family always received very pleasant treatment when turning in rent at the office. The Team in the office was not only professional, but personable. One of the owners, Blake, was always available to personally see me when I stopped up to the office, even without prior notice (which I did, twice, in two years). This is impressive; when I consider how many properties the company owns and manages. He even came over to our rental house one day and informed us that he was going to install an automatic garage door opener for us. Two weeks into the rental, a crew came in and replaced all 9 windows on the second floor of our home. Both, we never asked for, but definitely appreciated. Usually, we sign a lease and are instantly “forgotten”. When we had a leak in the tub, it was taken care of that day, and the service was with a smile. When we had our oven go out, a different man fixed it right away, with a smile. The maintenance crew always offered to take off their shoes at the door (that is a first!). If we ever return to town, I will refuse to rent from anyone else. If I ever have a rental that needs managing, it will be the team of Shiprock that handles it. I know that happy tenants mean full rentals! It is nice to see that Shiprock has figured out that the true paycheck comes from well treated tenants who in turn become loyal. Smart, period!
ShipRock Management has been overseeing my portfolio of rental properties for several years. I have rarely had any vacancies or collection issues. Their tenant selection process is effective. Even better is their online reporting and communication. ShipRock has great follow up. They are always prompt and great with executing details.They have been proactive in keeping my properties in top shape. They also have the resources to help with maintenance and any needed improvements.I can easily recommend any property owner to use ShipRock Management. Sincerely,Frank Roffers
Shiprock manages all of our properties in Duluth for over 5 years and they continue to go above and beyond and deliver fantastive results. They have a 24 hour maintenance staff that is very professional, friendly and responsive to our tenants needs anytime of the day. We visit our properties regularly and we always ask the tenants at the property how Shiprock is doing. Never in the last 5 years have we not received positive comments. If you are looking for a rental in Duluth, Shiprock is the management company to work with. Thanks Shiprock!
Shiprock has managed my properties for over 7 years and I could not be happier. They have always been extremely professional, friendly, and take care of tenant issues, routine maintenance, and emergency repairs in a timely manner. They're always looking for ways to ensure tenant satisfaction by improving the property and making sure that it's a safe environment. Shiprock is a great company that does a great job dealing with tenant/landlord problems by trying to find mutually beneficial results.
We have been using Shiprock to manage 2 duplexes we own and have never had a renter complain about anything other than expecting the driveway to be plowed immediately after the snow stopped falling.. not a reasonable expectation in Duluth. I highly recommend them and after reading other negative posts about not enough heat, would like to suggest that the problem is likely not the management company but the owner of the building not (wanting to pay) cooperating with Shiprock to fix the problem.
I've been with Shiprock for over a year ad enjoyed it so much I stayed in the same location and resigned my lease. They are more than understanding and a attention to any complaints. They provide updates throughout the year regarding lawn mowing and snow shoveling. They are quick to respond with everything!