My father had emergency open heart surgery here. I live on the other side of the country. The hospital staff was phenomenal about helping me stay in touch with my family during my father's stay. My father reports that the staff and facility are the reason he survived his medical crisis. He can't say enough good things about their professionalism, expertise and care.
I had laparoscopic Roux-En-Y surgery lately at St. Mary's. The entire staff of 7W, were great! Whenever a staff person came in, they always asked if they could do anything else for me. My only bad spot was in pre-op. When I spoke to the nurse the day before surgery, I asked to speak with a Lutheran pastor for prayer prior to surgery. I was assured that that could occur. However, the next day, when I asked to speak with the pastor, I was told,"We are too busy for that". Needless to say, I went to surgery upset and afraid. I would ask the pre-op folks to realize people's needs could be met in five minutes.
I had major surgery at St-Mary's and I have nothing but wonderful things to say about it. The Surgeons, the Nurses, the Care Givers, right down to the Maintenance staff were absolutely amazing... I would recommend this facility in a heartbeat. Thank you!
If I could have given zero stars, I would have. I got wrong information about my insurance coverage from them, and then they blamed my insurance company. (My insurance company gave me the date their policy went into effect, and it was not recent at all). I ended up not having a procedure that was scheduled, because they canceled it on account of the insurance problem. I had taken a day off for that and one other, which I couldn't get back. Then they had the gall to send me their email newsletter, which I said I didn't want. I did say why. What they did then was send me a PAPER newsletter. They never offered me any compensation for the money that was wasted, nor did they offer me any discount on a procedure that I may have wanted that is not covered by insurance. I am simply out the time and the money. Thanks for nothing!
My wife was in a car accident and suffers from a closed head injury. We have been with Dr. McKee for 7 years and he is amazing! He listens to our concerns and educates us on what to expect and what directions and options we have. He has been MORE THAN VERY helpful in dealing with our insurance company when getting experimental or new treatments are available to try. I highly recommend him